How to Make a Telephone Call
How We Make a Telephone Call
1. A Formal Telephone Call
A: Hello, is this PSU Surathani Campus?
B: Yes, that’s right
A: Could I speak to Mr. Anan, please
B: Yes, who’s speaking, please?
A: My name is Thomas Smith
B: Just a moment please, Mr. Smith
A: Thank you
2. A Wrong Number
A: Hello, Is Mr. Smith there, please?
B: I’m very sorry there is no Mr. Smith here. You probably dialed the wrong number
A: Is this 573-1253
B: No, this is 573-1235
A: I am very sorry. I dialed the wrong number
3. An appointment by telephone
Secretary: This is Dr. Kennedy’s Office. May I help you?
Caller: May I speak to Dr. Kennedy?
Secretary: I’m sorry. He isn’t in his office today. Could you leave a message?
Caller: I like to make an appointment with Dr. Kennedy.
Secretary: What’s your name, please?
Caller: I am Tom Johnson, a patient of Dr. Kennedy
Secretary: Oh yes, Mr. Johnson. When would you like to have an appointment?
Caller: Tomorrow if possible
Secretary: Dr. Kennedy is free at 10 o’clock tomorrow. Is that convenient?
Caller: That’s fine, I’m not busy at 10 o’clock
4. Calling a friend at work
A: Good morning. PSU Suratthani Campus. May I help you?
B: Hello. May I speak to Miss Nat, please?
A: I’m sorry. She isn’t in the office right now. May I know who is on the line, please?
B: This is Fa from the Phi Phi Tour Company
A: Do you want to leave a message, Miss Fa?
B: Would you please tell her I called about a dinner party tonight. I will ring her back about 4pm.
A: Okay. I’ll tell her you called.
B: Thank you. Good bye.
A: Good bye, Miss Fa
Common Expressions for telephoning
1. I would like to speak to Rapat, please
2. May I speak to Mrs. Smith?
3. Would you get him/her on the phone for me, please?
4. Hold the line, please
5. Please hold the line for a moment.
6. Who is calling, please?
7. May I have your name, please?
8. May I ask who is
1. A Formal Telephone Call
A: Hello, is this PSU Surathani Campus?
B: Yes, that’s right
A: Could I speak to Mr. Anan, please
B: Yes, who’s speaking, please?
A: My name is Thomas Smith
B: Just a moment please, Mr. Smith
A: Thank you
2. A Wrong Number
A: Hello, Is Mr. Smith there, please?
B: I’m very sorry there is no Mr. Smith here. You probably dialed the wrong number
A: Is this 573-1253
B: No, this is 573-1235
A: I am very sorry. I dialed the wrong number
3. An appointment by telephone
Secretary: This is Dr. Kennedy’s Office. May I help you?
Caller: May I speak to Dr. Kennedy?
Secretary: I’m sorry. He isn’t in his office today. Could you leave a message?
Caller: I like to make an appointment with Dr. Kennedy.
Secretary: What’s your name, please?
Caller: I am Tom Johnson, a patient of Dr. Kennedy
Secretary: Oh yes, Mr. Johnson. When would you like to have an appointment?
Caller: Tomorrow if possible
Secretary: Dr. Kennedy is free at 10 o’clock tomorrow. Is that convenient?
Caller: That’s fine, I’m not busy at 10 o’clock
4. Calling a friend at work
A: Good morning. PSU Suratthani Campus. May I help you?
B: Hello. May I speak to Miss Nat, please?
A: I’m sorry. She isn’t in the office right now. May I know who is on the line, please?
B: This is Fa from the Phi Phi Tour Company
A: Do you want to leave a message, Miss Fa?
B: Would you please tell her I called about a dinner party tonight. I will ring her back about 4pm.
A: Okay. I’ll tell her you called.
B: Thank you. Good bye.
A: Good bye, Miss Fa
Common Expressions for telephoning
1. I would like to speak to Rapat, please
2. May I speak to Mrs. Smith?
3. Would you get him/her on the phone for me, please?
4. Hold the line, please
5. Please hold the line for a moment.
6. Who is calling, please?
7. May I have your name, please?
8. May I ask who is