Topics: Human resource management, Human resources, Employment Pages: 14 (3908 words) Published: November 28, 2013
National College of Business Administration & Economics
Human Resource Management
Final Project: HR issues at Bank Alfalah

Submitted to : Ma’am Rushda Khan

Submitted by:
Haroon Zahoor -2111012
Hafiz Shoaib – 2132093
Table of Content:
Mission Statement
Vision Statement
Organizational Structure
Human resource management
HR Functions
Human resource planning (HRP)
Recruitment & Selection
Salary & Benefits
Training & Development
Career Development
Performance Appraisals
Exit Procedures
Job Rotation
Excessive Working Hours
Facilities at branch
Suggestions & Recommendations

Company Background

Bank Alfalah Limited (“BAL”) is a private bank in Pakistan owned by the Abu Dhabi Group. Bank Alfalah was incorporated on June 21, 1997 as a public limited company under the Companies Ordinance 1984. Bank Alfalah is registered at both Karachi and Lahore Stock Exchange with a ticker name of “BAFL”. Its banking operations commenced from November 1, 1997. The bank is engaged in commercial banking and related services as defined in the Banking companies ordinance, 1962, with the registered office at B.A.Building, I.I.Chundrigar Road, Karachi.

Since its inception, as the new identity of H.C.E.B (Habib Credit and Exchange Bank Limited) after the privatization in 1997, the management of the bank started implementing strategies and policies to carve a distinct position for the bank in the market place. Now Bank Alfalah Limited ha a network of 282 branches that include 48 Islamic Banking branches. .

The portfolio concentrates on all aspects of conventional banking as well as the financial needs of corporate sector. Dynamic and high value product includes Car Financing, Funded and ufunded loans, Priority banking,Credits Cards, Debit Cards, On line Banking, ATM and money transfer etc. In addition to this, Islamic Banking Division is a separate working entity. The bank is committed to combine all its energies and resources to bring high value, security and satisfaction to its customers, employees and shareholder. The bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates commitment to a culture of innovation and seeks out synergies with client and service providers to ensure uninterrupted services to it customers.

To be the premier organization operating locally & internationality that provides that complete range of financial services to all segments under one roof.

To develop & deliver the most innovative products, manage customer experience, deliver quality services that contributes to brand strength, establishes a competitive advantage and enhances profitability, thus providing value to the stakeholders of the bank.


Objectives are factors through which the company’s devotion and commitment to the job can be seen. If the objectivess are realistic and achievable, than surely that organization is doing it’s job. Bank Alfalah also has certain goals and objectives which it is trying to achieve, through it’s various strategies and operations. The goals and objectives are mentioned below: To create a sound market position and through efficient systems achieve modern banking through out Pakistan. By the end of every accounting year there is an increase in deposits. To increase current deposit.

To create unit banking network in all the branches of Bank Alfalah, the end of the year. This means that all the operations of the bank, i.e. deposits to advances, imports, exports, L/C Opening, foreign currency and many more aspects under one roof, so that the customer can be facilitated in one visit. Islamic Banking is one of the goals of Bank Alfalah though it has been established and it is very acceptable for general public. However, there is lot of work to do for successful implementation of the Islamic Banking Plan. In this regard...
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