Final exam preparation paper

Topics: Knowledge management, Management, Strategic management Pages: 5 (1618 words) Published: September 16, 2014
Final Exam Preparation
Ch-8: Securing Information Systems
1. Authentication – the process of identifying an individual, usually based on Password systems
Tokens
Smart cards
Biometric authentication

2. DoS Attack – when hackers flood a network server or Web server with many thousands of false communications or requests for services to crash the network. The network receives so many queries that it cannot keep up with them and is thus unavailable to service legitimate requests. 3. MIS Audit – Examines firm’s overall security environment as well as controls governing individual information systems. – Reviews technologies, procedures, documentation, training, and personnel. – May even simulate disaster to test response of technology, IS staff, other employees – Lists and ranks all control weaknesses and estimates probability of their occurrence – Assesses financial and organizational impact of each threat 4. Public key infrastructure (PKI) -

– Use of public key cryptography working with certificate authority – Widely used in e-commerce
Ch-9: Achieving OE and CI: Enterprise Application
5. Demand vs. Supply driven SCM
Push-based model – production schedules are based on forecasts or best guesses of demand for products and products are “pushed” to customers. Pull-based model – demand-driven model, actual customer orders or purchases trigger events in the supply chain. 6. Enterprise resource planning (ERP) - is a business management software—usually a suite of integrated applications—that a company can use to collect, store, manage and interpret data from many business activities. Material requirements planning (MRP) - is a production planning and inventory control system used to manage manufacturing processes. Manufacturing resource planning (MRP II) is defined as a method for the effective planning of all resources of a manufacturing company. Ideally, it addresses operational planning in units, financial planning, and has a simulation capability to answer "what-if" questions and extension of closed-loop MRP. 7. Analytical and Operational CRM:

Operational CRM includes customer financing app, such as tools for sales force automation, call center and customer service support, and marketing automation. Analytical CRM includes applications that analyze customer data generated by operational CRM app to provide information for improving business performance. 8. Churn Rate – measures the number of customers who stop using or purchasing products or services from a company. It is an indicator of the growth or decline of a firm’s customer base. 9. Bullwhip effect - Information about product demand gets distorted as it passes from one entity to next across supply chain. Ch-10: Electronic commerce

10. Types & Examples of E-commerce:
– Business-to-consumer (B2C) - electronic commerce involves retailing products and services to individual shoppers. (Example: BarnesandNoble.com) – Business-to-business (B2B) – e-commerce involves retailing products and services among businesses. (Example: ChemConnect) – Consumer-to-consumer (C2C) –e-commerce involves consumers selling directly to consumers. (Example: eBay) Government –to-business (G2B) - online non-commercial interaction between local and central government and the commercial business sector. (Example: Department for business innovation and skills of UK) Government-to-citizens (G2C) - communication link between a government and private individuals or residents (Example: US government official web site) 11. Disintermediation – removal of organizations or business processes layers responsible for intermediary steps in a value chain. 12. Digital goods – goods that can be delivered over a digital network (music tracks, video, software, newspapers, books) – Cost of producing first unit is almost entire cost of product – Costs of delivery over the Internet very low

– Marketing costs remain the same; pricing highly variable – Industries with digital goods are undergoing revolutionary...
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