Final Case Study

Powerful Essays
The Real Life Scenario in Support.com
Team name: No “I” in Team
Team members: Jazmyn Robinson, Aor Rojanasakul, Ayantika Karmakar, Allen Wang
MGT 300 – Team Dynamics and Managerial Analysis
Golden Gate University

Case Overview
The case looks at a company called Support.com that specializes in technology support. The company is roughly 11 years old and provides other companies, such as Comcast, technical support to their customers with purchased products. All employees of the company work remotely from home, while the corporate location has a large office in Redwood City. Support.com irritates that it is no longer a startup company, however, in many ways the maturity of its administration points otherwise. Jazmyn Robinson, a 2013 graduate from USF with a background in Communication Studies (also a team member of No “I” In Team), experienced the low-level administrative abilities in Support.com’s human resources department. She was hired in as a Temporary Contract Recruiting Coordinator in the fall of 2013. From Jazmyn’s initial perspective, the HR team appeared to be functioning just fine, but this was definitely not the case as time revealed. The HR Director, by the name of Erika, was the main cause of many problems that manifested in the department. Erika was employed for 7 years with the company, several of those years as the Director of HR. Erika had a background in Nonverbal Communication, as well as many years of experience in HR. Nonetheless, her inabilities to lead the HR team became quite evident.
In Erika’s initial greeting with Jazmyn, she referred to herself as the Grand Poobah, a term used to describe an important person of power. Jazmyn felt that Erika’s behavior was a little unprofessional. This incident was just the beginning of many later events, in which Erika illustrated herself as egocentric, demeaning towards others, and power-driven. In one event a contract coworker of Jazmyn, by the name of

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