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exam 1 study guide

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Exam I Guide
IS 5800

Exam Directions:
Exam is given online
Exam is closed notes, closed Internet.
There are 50 questions
Each question is worth 2 points
You have 2 hours to complete the exam, but 95% of you will finish in 45 minutes

Test Assumes:
You have closely read readings and watched the assigned webinars
You have attended the first two classes and paid attention and participated
You have watched the two assigned Freidman videos and three you-tube videos
You understand HTML codes and know how to build web pages and manage files
You have studied (between 5 and 10 hours)

Exam Guide:

APPROXIMATE NUMBER OF QUESTIONS

~15 questions
Course Overview
Read: Why General Managers Need to Participate in Information Technology Decisions

Read: Digital Planet 2010 Executive Summary
~10 questions
Building Web Pages

~15 questions
IT Technology and Management Trends

Read: Luftman, J., and Derkson, B. (2012), "Key Issues for IT Executives 2012: Doing More with Less" MIS Quarterly Executive, Vol. 11, 4, pp. 207-218.
Read: Androile, S. (2012), “Seven Indisputable Technology Trends That Will Define 2015,” Communications of the AIS, Vol. 30, 1, Article 4.
~10 questions
Effects of IT on organizational competitiveness and global economies

Read: Friedman, Thomas, The World is Flat, Farrar, Strauss, and Giroux, New York, pages, Chapters 1 &2.

Watch: Thomas Friedman speech at MIT: He discusses the first three chapters of his book. The video is 75 minutes long.

Watch: Thomas Friedman : This is a speech by Thomas Friedman at MIT where he discusses The World is Flat 3.0, his 2007 updated version of his 2005 book. It is 40 minutes long.

HTML codes & file management
Know definitions of key terms
Know best practices
Know major findings/points from articles, lectures, videos, and research discussed in class
Be “numerate”—understanding the magnitude of numbers (such as success rates, size of markets)

HTML codes & File Management
Main Commands:

PARAMETERS of main commands (such as border, scr, href, MAILTO:, color, bgcolor, align)

FILE Management: URL, Public_html, index.html, .gif, absolute vs. relative file names;

Key Terms (Sample List) data, information, knowledge, information systems
COTS, MOTS operating budget, capital budget
IT spend –by industry sector, by type of consumer, by type of IT (hardware, software, communication, consulting)
IT service exports, imports
ERP, CRM, B2B, BI, B2C, SCM
IT Governance
Business Monarchy/IT monarchy/Feudal, Federal, IT Duopoly/Anarchy
10 flatteners from Friedman
Three eras of Globalization (Friedman’s second video)
Open source software
Cloud Services, IaaS, PaaS, SaaS
Crowdsourcing

Know Best Practices (Sample List)
Practices for managing IT commodities
Practices for managing IT differentiators
Governance Practices for Different Types of IT

Know major findings/points from articles, lectures, videos, and research (Sample List)
Lessons from Walmart, Ford,
Key suppliers: SAP, Oracle, Microsoft, IBM, Ariba,
Key spending trends of world, countries, and companies
IT Organizational Structures (centralized, decentralized, hybrid)
CIO top 5 managerial concerns (Luftman article)
CIO top 5 Application and Technology Development concerns (Luftman article)
Seven Indisputable Technology Trends (Androile article)—know these in detail.

Be “numerate”—understanding the magnitude of numbers (such as success rates, size of markets) (Sample List)
Size of markets—millions, billions, trillions
Number of IT services in a typical company, tens, hundreds, thousands?
IT budget as % of revenues, IT budget allocations
What are biggest cost drivers of IT operating budgets?Sample questions from prior exams:

1. The largest portion of the world’s spending on ICT is spent on: a. software b. hardware *c. communications

LAST NAME
FIRST NAME
AGE
SEX
OFFICE #
Gupta
Varun
16
M
123
Jacobs
Henry
23
M
123
Jones
Samantha
55
F
789
Qi
Li
17
F
321
Ramesh
Ajit
22
M
234
Smith
Amy
43
F
456

2. How many table row commands were required to create this table? (Do not count )
a. 6 *b. 7 c. 10 d. 20

3. According to Thomas Friedman, “external partners coming inside to provide internal functions” is called a. outsourcing *b. insourcing c. supply chaining d. offshoring

4. In 2009, which statement is true?
a. U.S. exports of IT services exceeded imports by over $3.8 trillion
b. U.S. imports of IT services exceeded exports by over $3.8 trillion
c. U.S. exports of IT services exceeded imports by over $3.8 billion
*d. U.S. imports of IT services exceeded exports by over $3.8 billion

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