emotional intelligence

Topics: Emotional intelligence / Pages: 39 (5883 words) / Published: Jul 13th, 2014
MTD Training

Emotional Intelligence

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2

Emotional Intelligence
© 2010 MTD Training & Ventus Publishing ApS
ISBN 978-87-7681-600-1

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Contents

Emotional Intelligence

Contents

Preface

7

1.
1.1
1.2
1.3
1.4

Overview of Emotional Intelligence
Introduction
Theories of Multiple Intelligences
The Importance of Emotions
Emotions and the Brain

9
9
10
11
13

2.
2.1
2.2
2.2.1
2.2.2
2.2.3
2.2.4

Why Emotional Intelligence Matters in the Workplace
Introduction
Case Study Examples
The Value of Optimism
Cost-Savings from EI
Emotionally Intelligent Leaders
EI and Safer, Happier Workplaces

15
15
17
17
18
18
21

3.
3.1
3.2
3.3
3.4

Models of Emotional Intelligence
Introduction
The Ability-Based Model
The Trait Model of EI
Mixed Models of EI

22
22
22
23
24

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4

Contents

Emotional Intelligence

Self-Awareness
Introduction
Emotional Self-Awareness
Introduction
Increasing Self-Awareness
Accurate Self-Assessment
What Self-Assessment Involves
Tools for Self-Assessment
Forecasting Your Feelings
Self-Confidence
Forecasting Your Feelings
Self-Confidence

26
26
26
26
27
30
30
30
33
33
34
35

5.
5.1
5.2
5.2.1
5.2.2
5.2.3
5.3
5.4
5.5
5.6
5.7

Self-Management
Introduction
Self-Control
Reflection
Reframing
Rehearsal
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation

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