E-Seva

Winner of Prime Minister’s Award for Excellence in Public Administration
Presentation by Yedukondalu.Kumpati
Dy.Director(eSeva)

Contents
• • • • • • • • Background & Vision Objectives & Concept Pilot project & Replication Implementation & Revenue model Status & Transaction volumes Services offered Problems faced and present level of fame Awards

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Background
• APSWAN, State video Conference, APSCAN • Citizen voice on Technology investments to Major Industries • TWINS – Pilot project – 1999 • Hyderabad & RR – 2001 • Districts eSeva(Municipal Towns)- 2003 • RSDP & RAJiv 2004 • CSC 2009

Vision
Meeting aspirations of citizens to provide Simple, Efficient, Convenient and Trustworthy Governance Building Trust Through e-Governance

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Good Governance
A Governance which Proactively and continuously leads to, where Citizen needs Least Assistance from it and has Least Interface with it

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Good Governance through eGovernance

eSeva Objectives
• • • • • • • • Citizen services closure to people Multiple services under one roof System driven delivery of services Transparency in delivery of services Least physical interface with office staff Convenient and extended service hours Citizen friendly and comfortable ambience Value for Time and Money
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Objectives
• • • • • • Improved G2C interface Improved quality of service Department can focus on core activities Transparency Reduction in effective cost to user Equal access to everybody

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Objectives
• Re-inventing Government to maximize
– Efficiency – Reliability – Accessibility – Convenience – Transparency – Citizen focus

From the Citizen's perspective
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Strategy
• Political Vision • Catalyze IT infrastructure creation • Create right social environment
– Prepare citizens to adopt IT

• Leverage private sector initiative
– PPP Model

• Draw big picture
– Define thrust areas
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Revenue collection before eSeva
• • • • • • • • Complex procedures and Hierarchy