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E-mail and Employee Grievance

By sritulasi Jun 14, 2013 1090 Words
MANAGEMENT OF EMPLOYEE GRIEVANCE

TABLE OF CONTENT

Title Page

Certification Page
Dedication
Acknowledgement
Abstract

CHAPTER ONE

1. INTRODUCTION of “management of employee grievance”

1.1Background of the Study
1.2Statement of the Problem
1.3Purpose of the Study
1.4Research Question
15Significance of the Study
1.6Scope of the Study
1.7Limitations of the Study
1.8Definition of Terms

CHAPTER TWO
2. LITERATURE REVIEW of “management of employee grievance”

2.1Definition and Nature of Complaint and Grievance
2.2Need for Grievance
2.3Grievance handling in Unionized Organization
2.4Grievance Handling in Non Unionization Organization
2.5Use of Grievance form and Grievance Interview in Handling Grievances. 2.6Grievance Arbitration
2.7Need for Justice in Grievance Handling
2.8Supervisory Role in Grievance Handling
2.9Principle / Role of Grievances Handling
Reference

CHAPTER THREE
3. RESEARCH METHODOLOGY of “management of employee grievance”

3.1Sources of Data
3.2Population of Study
3.3 Determination of Sample Size
3.4Sample Technique
3.5Selection and Construction of Research Instrument
3.6Administration of Research Instrument
3.7Instrument Return Rate

CHAPTER FOUR
4. DATA PRESENTATION AND ANALYSIS of “management of employee grievance”

4.1Presentation of Data
4.2Analysis of Data
CHAPTER FIVE
5. SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION of “management of employee grievance”

5.1Summary of Findings
2. Recommendations
5.3Conclusion
Bibliography
Appendices

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