E Banking

Topics: Bank, Credit card, Debit card Pages: 14 (2821 words) Published: September 3, 2013
http://www.docstoc.com/docs/15875336/E-Banking-A-complete-Project

Need of study

• To know the customers perception toward the E-banking service. • I am interested in E-BANKING that I am taken this topic.

Benefits of study

1) Organizing Educational Campaign To Create Goodwill Of Company.

2) Services It Effectively valuable to Create Place in the Minds of Customer.

3) Availability should be increased by using various services Strategy.

4) Company should make service equal to or better than Competitive Brands By All Means.

Executive summary

The project Report on:
Astudy on E-BANKING IN INDIA

Project carried at:
SBI, SBH, ICICI, ETC.

Project objectives:

• Find the customer satisfaction relating to E-banking service.

• To study the awareness of internet banking among the customers of ICICI and HDFC banks. Research Methodology:

Primary Data:

In this research with a sample size of nearly 20 customer’s data will be available in form of questionnaire collected in terms of different questions influencing the use of internet banking. Internet banking is considered as dependent on awareness among customers which will be studied with help of different independent variable. Only the customers of HDFC & ICICI bank are taken as samples for study. Secondary data:

Collection of information from different kind of books the data of the company what they maintained.

Conclusion

The basic objective of my research was to analyze the awareness among customers for internet banking in INDIA. It gives direction to research tools, research types and techniques. Although the findings reveal that people know about the services but still many people are unaware and many of them are non – users so the bank should by promotion try to retain the customers. Banks should look forward to have some tie – ups with other financial institutions to increase the service base.

Table Contents

Chapter 1: Introduction…………………………………………………………07

Chapter 2: Observation of study……………………………………………….. Chapter 3: Literature Review ………………………………………………….

Chapter 4: Objective of study………………………………………………….

• 4.1 Limitation of study………………………………………

Chapter 5: Methodology………………………………………………………

Chapter 5: Questionnaire…………………………………………………..….

Chapter 6: Data analysis………………………………………………………

Chapter 7: findings……………………………………………………………

Chapter 8: Conclusions………………………………………………………

Acknowledgement

I would like to express my gratitude to all those who gave me the possibility to complete this project.

I would like express my guide Miss Krishna and I am also thankful to my faculty guide Miss Alpa Mam to continuous guidance.

In the end, I express our gratitude to my friend who inspired me in this work without their inspirations the work were almost impossible.

Signature

Bhagyashree Khatavkar

Declaration

I am Bhagyashree Khatavkar this project report is my original work and have not been submitted in any form as a part of any other project.

Information derived from the published and unpublished work of other has been acknowledgement in the list references in given in the bibliography.

Bhagyashree Khatavkar

Roll No: 48

Chapter 1

Introduction

E-banking:-

Internet banking (or E-banking) means any user with a personal computer and a browser can get connected to his bank -s website to perform any of the virtual banking functions. In internet banking system the bank has a centralized database that is web-enabled. All the services that the bank has permitted on the internet are displayed in menu. Any service can be selected and further interaction is dictated by the nature...

Bibliography: Book:-
• E-banking in India
• Banking service operation (ICFAI)
• Indian Banking
• Money & Banking
Links Visited
www.google.com
www.icici.com
www.hdfc.com
www.wikipedia.com
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