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Disertation
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Business School
Proposal

Research Methods & Techniques

Dr Olu Aluko

Sami Alkahlout

Student No u0868476

List of Contents

1. Title……………………………………………………………………………3

2. Background to the research (context)………………………………………3

3. Research Objectives……………………………………………………….…4

4. Research questions………………………………………………………..….5

5. Literature Review…………………………………………………………….5

5.1. Introduction…………………………………………………………………..5

5.2. Current Trends in Airline Internet Marketing…………………………….5

5.3. Electronic Markets and Electronic Hierarchies…………………………....6

5.4. Electronic Marketplace Research……………………………………………7

5.5. Using Power Curves to Assess Industry Dynamics…………………………9

5.6. Consumer Behaviour Models……………………………………………..…9

5.7. The Buying Decision Process…………………………………………..……10

6. Methodology……………………………………………………………….…12

6.1. Conceptual Framework…………………………………………………....12

6.2. Research design………………………………………………………….….12

6.3. Expected data collection……………………………………………………14

7. Resources……………………………………………………………………15

8. References……………………………………………………………….….16

1. Title: Internet, consumer empowerment and marketing strategies in the Airline industries in the UK

2. Background

The European Council for Nuclear Research - CERN scientists, in late 1980 's, were about to conclude the preparations for the largest and most inspiring and challenging invention: The Large Hadron Collider, which was completed in September 2008, but was still closed due to the Helium Leakage(Rincon.P, 2008). The recommended solution by Tim Berners Lee is the proposed World Wide Web - www, where they can store, keep track, and manage all the data gathered from the LHC on many sites all over Europe. In twenty years of time, the web has been transformed into a more beneficial, complicated and efficient tool than the original creators wanted it for by having a countless number of applications (The



References: 1. Allen, S. R. & Helms, M. M. (2006) "Linking strategic practices and organizational performance to Porter 's generic strategies", Business Process Management Journal, vol. 12, no. 4, pp. 433-454. 2. Anonymous, (2002) "Site-centric auditor sets industry standard", Marketing Week, , pp. 39. 3. Antonopoulos, A. (2007) "OpenID: User-centric identity", Network World, vol. 24, no. 10, pp. 21. 4. Armstrong, G. & Kotler, P. (2005) "Marketing: An Introduction", 7th edition, Prentice Hall, 5 7. Carr, N. (2003) Harvard Business Publishing, "IT Doesn 't Matter", Available from: http://harvardbusiness.org/product/it-doesn-tmatter/an/R0305B-PDF-ENG [Accessed 13th April 2012] 8 9. Chen, D., Jeng, B., Lee, W. & Chuang, C. (2008) "An agent-based model for consumer-to-business electronic commerce", Expert Systems With Applications, vol. 34, no. 1, pp. 469-481. 10. Durkin, M., Jennings, D., Mulholland, G. & Worthington, S. (2008) "Key influencers and inhibitors on adoption of the Internet for banking", Journal of Retailing and Consumer Services, vol. 15, no. 5, pp. 348-357. 11. Foxall, G. (2010) "Invitation to Consumer Behavior Analysis", JOURNAL OF ORGANIZATIONAL BEHAVIOR MANAGEMENT, vol. 30, no. 2, pp. 92-109. 12. Gilmore, A., Gallagher, D. and Henry, S. (2007) "E-marketing and SMEs: operational lessons for the future", European Business Review, vol. 19, no. 3, pp. 234-247. 14. Hebert, D. (2011) The 3 Stage Theory of Branding Available on http://danielghebert.wordpress.com/2011/12/14/my-theory-about-branding/. [Accessed 12th May2012] 15 16. Keller, K.L. & Kotler, P. (2006) "Marketing Management", 12th edition, Prentice Hall, 2006 17 18. Kim, Y. (2005) "THE EFFECTS OF BUYER AND PRODUCT TRAITS WITH SELLER REPUTATION ON PRICE PREMIUMS IN E-AUCTION", The Journal of Computer Information Systems, vol. 46, no. 1, pp. 79 19 20. Malone, W. T., Benjamin, I. R. and Yates, J. (1987) "Electronic Markets and Electronic Hierarchies", Communications of the ACM, vol. 30 (6), pp. 484-497. 21. Matsumoto, A., Merlone, U. & Szidarovszky, F. (2012) "Some notes on applying the Herfindahl–Hirschman Index", Applied Economics Letters, vol. 19, no. 2, pp. 181-184. 22. Mills, D. Q. (2001) Harvard Business Publishing, "Who 's to Blame for the Bubble?", 2001, Available from: http://harvardbusiness.org/product/who-s-to-blame-for-the-bubble/an/F0105A-PDF-ENG [Accessed 12th April 2012] 23 24. Murthy, V.K. (2008) "Designing Agent-Based Negotiation for E-Marketing" . 25. Newman, M.E.J. (2004) "Power laws, Pareto distributions and Zipf 's law" 26 27. Quarterly, M. (2009)"Understanding online shoppers in Europe", Available from: http://www.mckinseyquarterly.com/Understanding_online_shoppers_in_Europe_2353m[Accessed 30 March 2012]. 28. Quarterly,M. (2006) "How companies are marketing online: AMcKinsey Global Survey", 2007,Availablefrom:http://www.mckinseyquarterly.com /How_companies_are_marketing_online_A_McKinsey_Global_Survey_2048 [Accessed 29th March 2012] 29 30. Rincon, P. (2008) BBC News Website, "What happened to the Big Bang machine?", Available from:http://news.bbc.co.uk/2/hi/science/nature/7627631.stm [Accessed 10thMarch 2012] 31 32. Shaltoni, M. A. and West, C. D. (2010) "The measurement of e-marketing orientation (EMO) in business-tobusiness markets", Industrial Marketing Management, vol. 39, no. 7, pp. 1097. 33. Silva, R. Davies, G. & Naudé, P. (2002) "Assessing the influence of retail buyer variables on the buying decision-making process", European Journal of Marketing, vol. 36, no. 11/12, pp. 1327-1343. 34. The Economist group. (2009) "The end of the free lunch--again; Internet companies",2009, Available from: http://www.economist.com/opinion/displayStory.cfm?story_id=13326158 [Accessed 14th March 2012] 35 36. Trinh, T.A., Gyarmati, L. & Sallai, G. (2011) "Understanding the impact of loyal user behaviour on Internet access pricing: a game-theoretic framework", Telecommunication Systems, vol. 48, no. 1, pp. 43-61. 37. Wang, S., Zheng, S., Xu, L., Li, D. & Meng, H. (2008) "A literature review of electronic marketplace research: Themes, theories and an integrative framework", Information Systems Frontiers, vol. 10, no. 5, pp. 555-571. 497. 38. World Internet Usage Statistic. (2009) Available from :http://www.internetworldstats.com/stats.htm [Accessed 19th March 2012] 39 40. Anonymous 2011, "HOW TO... ...IMPROVE INTERNET MARKETING", Caterer & Hotelkeeper, vol. 201, no. 4686, pp. 55. 41. Ansary, A.E., Strauss, J. & Frost, R. 2006, E-marketing, Pearson/Prentice Hall, Upper Saddle River, N.J. 42. Aqute Research (2004), “Online shopping in the UK”, available at: www.aqute.com (accessed 1 Sep 2012). 43. Bhatnagar, A. and Ghose, S. (2004), “Segmenting consumers based on the benefits and risks of internet shopping”, Journal of Business Research, Vol. 57 No. 12, pp. 1352-60. 44. Bitner, M.J., Ostrom, A.L., Roundtree, R.I. and Meuter, M.L. (2000), “Self-service technologies: understanding customer satisfaction with technology-based service encounters”, Journal of Marketing, Vol. 64 No. 3, pp. 50-64. 45. Blake, B.F., Neuendorf, K.A. and Valdiserri, C.M. (2003), “Innovativeness and variety of internet shopping”, Internet Research: Electronic Networking Applications and Policy, Vol. 13 No. 3, pp. 156-69.

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