Conflict Management

Topics: Conflict, Verdict, Jury Pages: 6 (1719 words) Published: August 23, 2013
Group Presentation- 12 Angry Men
Conflict Management

Types of conflict: First of all, conflict is described as the expressed struggle of interconnected parties who perceive incompatible goals and interference from each other in attaining certain goals (Rothwell). The book describes two major types of conflict, constructive and destructive conflict. Destructive Conflict- characterized by domination, escalation, retaliation, competition and inflexibility (Rothwell) Constructive Conflict- characterized by a we-orientation, cooperation, and flexibility (Rothwell) However there are other types of conflict in which the book touches on, those are: Task conflict- conflicts concerning disagreements over the content of task being carried out Task conflicts generally have a positive outcome to it. High disagreement in a group usually results into better understanding of the certain task therefore producing a better outcome.

Examples include:
- Juror #8’s ‘not guilty’ vote during the preliminary vote. This opened the door for the group to discuss the case and re-examine the evidence, resulting into a unanimous ‘not guilty’ verdict, favoring the defendant. - Examination of the murder weapon, re-enactment of the old man’s testimony (regarding seeing the defendant running down the stairs after the killing), and analyzing the woman’s testimony that she saw the defendant stab the victim through the L-train windows Relationship Conflict- conflicts concerning the interpersonal animosities and tensions between individuals themselves rather than the task at hand Relationship conflicts between group members generally have a negative outcome to it. Relationship conflict lowers task performance by distracting members’ attention and reducing each individual’s ability to concentrate on the task at hand. Examples include:

- Most parts of the movie showed relationship conflicts, this was visible in the behavior of the jurors. Although most of these relationship conflicts easily de-escalated, some of the stronger relationship conflicts remained. The relationship conflicts between jurors #3 and #10 versus the rest of the group stayed steady throughout much of the movie. - Interestingly, the relationship conflict among the jurors helped them or made them realize that the facts presented in court during the trial were not accurate and that there was a reasonable doubt that the defendant was not guilty of the charges. Values Conflict- conflicts cause by perceived and/or actual incompatible beliefs; values that people use to give meaning to their daily lives Values conflicts or conflicts of beliefs arise when people attempt to force one set of values on others or lay claim to certain values or beliefs that do not allow or are not appropriate. - One good example of conflict of values or beliefs is when juror #7 changed his vote to ‘not-guilty’ and when asked why he said it was because he had had enough. In response, juror #11 approached him and told him to do the right thing and that he should vote ‘not guilty’ only if he truly believed that the defendant was not guilty, not simply because he had had enough and had a ticket to a baseball game.

Approaches to conflict and principles of conflict management: There are several different styles of approaching conflict, these include: Collaborating- a win-win style of managing conflict. Approach in which both parties attempt to find ways of solving the problem Accommodating- also sometimes referred to as ‘Yielding’ and is a win-lose style of conflict management. Accommodating results in one party accepting the other party’s solution to the problem Compromising- a lose-lose style of conflict management in which both parties sacrifice something in order to achieve the goal that both parties are working for Avoiding- also sometimes referred to as ‘Withdrawing’ and is a...
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