Topics: Customer, Marketing, Customer service Pages: 3 (744 words) Published: December 17, 2013
4.0 Controls
ABM will be able to take control of the market compared to our competitors and stay on top. Some of the ways we will embark on such will include the followings; •Quick response: ABM will provide same day and after hours service. Turn around will be 24 hours. •A flat rate policy: This undermines the competition, who charges by the hour. The pricing has been set to reflect the average amount of time it takes to perform the task. With this strategy we can undercut most competitors and gain local market power. •On-site and pick-up/drop-off services: This will minimize the time and effort a customer needs to put into dealing with his computer problem. •Surprisingly, our small size is an advantage: customers will recognize us (and future employees), and will know they will get the same great service every time they call. 4.1 Implementation

Because we are the one-stop solutions center for your entire computer needs. Not only can we support your software and hardware, but Computer Repair Center can repair your computers, networks, hardware, software, data back up, and much more. We'll streamline your technology investment, cut costs, increase "up time" and productivity and positively affect your bottom line by lowering your total cost of ownership. If you're interested in cutting costs and getting the service you deserve then Computer Repair Center is the logical choice.

ABM Computer will be source for complete computer, iphones and Tablet repair. Whether your hard drive needs to be replaced or your power supply has failed, ABM Computer can do it all. With service available in shop and at your home or business, ABM Computer has the tools to get the job done right. And with our quick turn-around, you won’t have to wait weeks to get your computer back. Offering services for both computers and mobile devices, ABM will be your one-stop shop. If your iPhone needs the screen replaced or has a failed hard drive. ABM Computer repair will be dedicated to...
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