Chap 1

Topics: Better, Employment Pages: 18 (588 words) Published: February 18, 2014
Chapter
 1
 
Discussion
 
Prabir
 K.
 Bagchi,
 Professor
 

1.  Opera:ons
 management
 is
 the
 set
 of
 ac:vi:es
 that
 creates
 value
 
 
in
 the
 form
 of
 goods
 and
 services
 by
 transforming
 inputs
 into
 outputs.
 

 
TRUE
 

 
2.
 Customer
 interac:on
 is
 oEen
 high
 for
 manufacturing
 processes,
 
 
but
 low
 for
 services.
 

 
FALSE
 

 
3.
 In
 the
 past
 half-­‐century,
 while
 the
 number
 of
 people
 employed
 in
 
 
manufacturing
 in
 the
 United
 States
 has
 decreased
 slightly,
 the
 output
 per
 
 
worker
 has
 increased
 significantly.
 
 

 
TRUE
 

 
4.
 Produc:vity
 is
 the
 total
 value
 of
 all
 inputs
 to
 the
 transforma:on
 process
 
 
divided
 by
 the
 total
 value
 of
 the
 outputs
 produced.
 
 

 
FALSE
 

 

5.
 Opera:ons
 management
 is
 applicable
 
A)
 mostly
 to
 the
 service
 sector
 
B)
 to
 services
 exclusively
 
C)
 mostly
 to
 the
 manufacturing
 sector
 
D)
 to
 all
 firms,
 whether
 manufacturing
 or
 service
 
E)
 to
 the
 manufacturing
 sector
 exclusively
 
Answer:
 D
 
6.
 Which
 is
 not
 true
 regarding
 differences
 between
 goods
 and
 services?
 
A)
 Tangible
 goods
 are
 generally
 produced
 and
 consumed
 simultaneously;
 services
 are
 not.
 
B)
 Most
 goods
 are
 common
 to
 many
 customers;
 services
 are
 oEen
 unique
 to
 the
 final
 
customer.
 
C)
 Services
 tend
 to
 have
 a
 more
 inconsistent
 product
 defini:on
 than
 goods.
 
D)
 Services
 tend
 to
 have
 higher
 customer
 interac:on
 than
 goods.
 
E)
 All
 of
 the
 above
 are
 true.
 
Answer:
 A
 
7.
 The
 total
 of
 all
 outputs
 produced
 by
 the
 transforma:on
 process
 divided
 by
 the
 total
 of
 
the
 inputs
 is
 
A)
 u:liza:on
 
B)
 greater
 in
 manufacturing
 than
 in
 services
 
C)
 defined
 only
 for
 manufacturing
 firms
 
D)
 mul:factor
 produc:vity
 
E)
 none
 of
 the
 above
 
Answer:
 D
 

 

 

8.
 A
 firm
 cleans
 chemical
 tank
 cars
 in
 the
 Bay
 St.
 Louis
 area.
 With
 standard
 equipment,
 the
 
 
firm
 typically
 cleaned
 70
 chemical
 tank
 cars
 per
 month.
 They
 u:lized
 10
 gallons
 of
 solvent,
 
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