Case Study
Case Study Analysis:
Why Dine Equity’s CEO Julia A Stewart Manages Like a Teacher?
Summary:
Julia Stewart is an extremely successful businesswoman who brought in the techniques that her father used in teaching his US history class into the world of restaurant management. Julia takes her skeptical father to several Taco Bell restaurants to show him how she has been using techniques learnt from watching him. She identifies the importance of crediting employees for their work and thereby increasing their moral.
Julia concludes on the employees becoming more enthusiastic about their work when they feel their involvement in a learning process and the benefits of the employee’s enthusiasm is passed on to better serving the customers.
Questions for discussion: 1. What elements of the performance management cycle in Figure 9-1 are evident in Stewart’s comments?
When you look at an organization that you work for or any organization that you know of, there are few questions that pop in your mind such as: * How competitive the company is? * Is the company dynamically capable? * What are its market and its resources? * What is the capital structure? * How much is invested in the company and who are its stakeholders? * How is the industry environment? * What factors affect Employee’s performance and job satisfaction and what measures are taken for improvement? etc.
Out of all these factors, employee’s performance and job satisfaction are the most important factors as employees’ form the foundation of an organization; profits and growth of the company mostly depend on them. Most of the managers are mostly focused on achieving numbers and are target-oriented, that they concentrate too little on nurturing job performance of the employee.
In this chapter, we look at the most essential concept of “Performance Management”. So, what is performance management? Performance management is the continuous cycle of improving job
Why Dine Equity’s CEO Julia A Stewart Manages Like a Teacher?
Summary:
Julia Stewart is an extremely successful businesswoman who brought in the techniques that her father used in teaching his US history class into the world of restaurant management. Julia takes her skeptical father to several Taco Bell restaurants to show him how she has been using techniques learnt from watching him. She identifies the importance of crediting employees for their work and thereby increasing their moral.
Julia concludes on the employees becoming more enthusiastic about their work when they feel their involvement in a learning process and the benefits of the employee’s enthusiasm is passed on to better serving the customers.
Questions for discussion: 1. What elements of the performance management cycle in Figure 9-1 are evident in Stewart’s comments?
When you look at an organization that you work for or any organization that you know of, there are few questions that pop in your mind such as: * How competitive the company is? * Is the company dynamically capable? * What are its market and its resources? * What is the capital structure? * How much is invested in the company and who are its stakeholders? * How is the industry environment? * What factors affect Employee’s performance and job satisfaction and what measures are taken for improvement? etc.
Out of all these factors, employee’s performance and job satisfaction are the most important factors as employees’ form the foundation of an organization; profits and growth of the company mostly depend on them. Most of the managers are mostly focused on achieving numbers and are target-oriented, that they concentrate too little on nurturing job performance of the employee.
In this chapter, we look at the most essential concept of “Performance Management”. So, what is performance management? Performance management is the continuous cycle of improving job