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Business English Czech State Exam

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Business English Czech State Exam
1- Management styles & The marketing mix – The concept of the Ps
What is management?
Management in business is the act of coordinating the efforts of people to accomplish desired goals and objectives using available resources with efficiency and effectivity.

Theory X and Theory Y
Those two theories are classifying two different kind of management style.
●Theory X: This theory is used by the Manager B because, the theory X is the idea that people dislike work and will do everything they can to avoid it. ●Theory Y: This theory is used by the Manager A because, the theory Y is the more advanced view that, given the right conditions; everyone has the potential to find satisfaction in work and so, a well-being in the organization.

Hygiene factors
Some factors, if they are not kept in mind by the organization, can lead to a dissatisfaction of the employee, they are called, hygiene factors:
-Supervision: the way that employees are managed
-Policy: the overall purpose and goals of the organization
-Working conditions: the player where you work, hours, worked, etc…
-Salary
-Peer relationships: how you relate to and work with others
-Security: level of confidence about the future of your job

Motivator Factors
Some factors that can lead to a positive job-satisfaction:
-Achievement: the feeling that you have been successful in reaching your goals
-Recognition: the feeling that your employees understand and value what you do by giving positive feedback, which means telling you what a good job you are doing
-The work itself: the nature and interest of the job
-Responsibility: when you are in charge of something and its success or failure
-Advancement: how far you will be promised in the organization and/or how far you will go up the career ladder.
-Personal growth: how you develop personally in your work, and your opportunities to do this.

Empowerment
It’s the idea that decisions are made without having to consult a manager. It’s the idea of

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