BSBMGT516C Facilitate continuous improvement
Question & Answer
1. How would you inform team members of the outcomes of continuous improvement proceses?
Mediums to be used in order to inform team members of the outcomes of continuous improvement processes could be in the form of a soft copy such as e- mail, sms, a power point presentation, or an Intranet platform as well as in the shape of a hard copy like personalised letters and general newsletters. For outcomes concerning the entire team a staff meeting is to be considered at which any of the above mentioned media can be used to accomplish and support the outcomes presentation. Graphs and statistics in either shape or form are a very good medium to present the outcomes and the development from point zero ( when the process was put into place ). For outcomes and information concerning only a few or particular team members individual meetings are a great way of communicating, that way a 360* meeting can be held.
2. How can you communicate your suggestions for continuous improvement?
This can be a more difficult task because the manager has to take into account the possibility of initial resilience towards any sort of change which is a trait of human nature. Training according to a previously written development/training plan is probably a good strategy. Pursuing the help and support of experts, consultants or so called in - services which provide specified training and lecturing and can support their suggestions with evidence would come in useful. Staying opened for suggestions from the team and giving them a feeling of co - creator-ship while staying focused on the targets will probably make it easier for everyone. Do a " negative brainstorming " and get your team to find all the reasons why this cannot be done and then reward them for finding solutions to those reasons.
3. Provide 3 examples of learning