Birmingham International Airport Case Study

Powerful Essays
Topics: Airport


Emergency Notification • Incident Management

CASE STUDY

Birmingham Airport
A better way to manage complex 24x7 operations and respond to crises

At a glance
Birmingham, England
Opened May 1939
Over 7,500 employees
31 gates
79 departure gates
116 check-in desks
143 routes flown
50 airlines
2010 statistics:
• 8,577,822 passengers
• 95,454 aircraft movements
• 23,815 tons / 21,605 tonnes of cargo

www.birminghamairport.co.uk

“Since implementing the system, the time it takes to get a ‘whole picture’ take on a situation has been reduced, helping to ensure operations run smoothly.”
Bob Kennett, General Manager Terminal Services

The company needed a better way to manage operational issues and emergencies, keep detailed records of the events, and quickly notify the right people during a crisis. Implementing MissionMode’s notification and incident management system has increased operational efficiency, reduced costs and improved safety.
Birmingham Airport (BHX) is the 6th busiest airport in the
United Kingdom, serving nearly nine million passengers in 2010.
More than 40 airlines fly from Birmingham to over 140 destinations around the world. In 2007, the airport was voted the best airport in Europe in the 5-10 million passengers category. Airport personnel oversee a wide range of complex 24x7 operations, including flights, passengers, terminals, airfield, facilities, staff, equipment, security and ground transportation.

The Challenge
In early 2010, the airport consolidated several teams that were responsible for coordinating emergency responses, creating one smaller, centralized team. Previously, separate records were being kept by each team in different locations and systems. This timeconsuming method made it difficult to share crucial information and have an accurate, coordinated view of what was happening at the airport. It was no longer feasible to manually notify people and accept an increased volume of calls

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