A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES
A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES
SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE, BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM, Under the guidance of MY PROJECT GUIDE
MRS. JIMMY SAM
SUBMITTED BY:
NAME: VISHNU.G
YEAR: 2010-2011
DECLARATION
I declare that this project titled, “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by me under the supervision of Mrs. Jimmy. Sam., Professor in the Department of Management Studies
I further declare that this has not previously formed the basis of the award of any degree, diploma or other similar title of recognition.
Place: ____________________
Date: ____________________
VISHNU. G
1122334
__________________________ (Signature)
ACKNOWLEDGEMENT
I would like to express my profound gratitude to all those who have been instrumental in the preparation of this project report. I wish to place on records, my deep gratitude to my project guide Mrs. Jimmy Sam Thankachan, a highly esteemed and distinguished guide, for her expert advice and help.
Vishnu. G
CHAPTER I
INTRODUCTION & LITERATURE REVIEW
INTRODUCTION TO THE TOPIC
INTRODUCTION TO THE INDUSTRY
INTRODUCTION TO THE COMPANY
LITERATURE REVIEW
1.1 - INTRODUCTION TO THE TOPIC
The most challenging job for any present day manager in a highly competitive business environment is to identify, recruit and retain high quality employees for a business enterprise.
Many organizations attract and retain employees by providing them a competitive compensation and benefit package or instituting an employee appreciation and recognition program. While compensation and packages is not only the sole factor for attracting and retaining
SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE, BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM, Under the guidance of MY PROJECT GUIDE
MRS. JIMMY SAM
SUBMITTED BY:
NAME: VISHNU.G
YEAR: 2010-2011
DECLARATION
I declare that this project titled, “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by me under the supervision of Mrs. Jimmy. Sam., Professor in the Department of Management Studies
I further declare that this has not previously formed the basis of the award of any degree, diploma or other similar title of recognition.
Place: ____________________
Date: ____________________
VISHNU. G
1122334
__________________________ (Signature)
ACKNOWLEDGEMENT
I would like to express my profound gratitude to all those who have been instrumental in the preparation of this project report. I wish to place on records, my deep gratitude to my project guide Mrs. Jimmy Sam Thankachan, a highly esteemed and distinguished guide, for her expert advice and help.
Vishnu. G
CHAPTER I
INTRODUCTION & LITERATURE REVIEW
INTRODUCTION TO THE TOPIC
INTRODUCTION TO THE INDUSTRY
INTRODUCTION TO THE COMPANY
LITERATURE REVIEW
1.1 - INTRODUCTION TO THE TOPIC
The most challenging job for any present day manager in a highly competitive business environment is to identify, recruit and retain high quality employees for a business enterprise.
Many organizations attract and retain employees by providing them a competitive compensation and benefit package or instituting an employee appreciation and recognition program. While compensation and packages is not only the sole factor for attracting and retaining
Bibliography: BOOKS: BUSINESS RESEARCH METHODOLOGY BY COOPER BUSINESS RESEARCH METHODOLOGY BY KOTHARI HUMAN RESOURCES MANAGEMENT BY Dr.K.ASWATHAPPA MAGAZINES: HRM REVIEW WEBSITES: WWW.GOOGLE.COM