A Study on Problem and Readdressal of Indian Bpo Industry .
A STUDY ON PROBLEM AND READDRESSAL OF INDIAN BPO INDUSTRY .
INTRODUCTION
CONCEPTUAL FRAMEWORK:
Business Process Outsourcing is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources, none of which are core to the functioning of the company. It is a strategy by which an organization contracts routine functions to service providers who specialize in such functions. Thus the service provider is not only responsible for the execution of a business process but also for improving it.
India has revenues of 10.9 billion US Dollar from offshore BPO( Business Process Outsourcing) and 30 billion USD from IT and total BPO (expected in FY 2008). India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year.
Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum period of time or until the completion of the project. Employee retention is beneficial for the organization as well as the employee.
OBJECTIVE OF THE STUDY:
• To identify the factors that helps the organization to retain the employee in the organization.
• To identify the factors that negatively affects the retention.
RATIONLE OF THE STUDY:
With the help of this study we can find out many things like
• The culture of organization.
• Job satisfaction level.
• Opportunities for personal growth.
• Organizational direction.
• Reorganization of work/ life.
RESEARCH METHODLOGY
SAMPLE:
The study will be conducted on randomly selected 100 employees of different BPO Companies.
THE TOOLS
Data Collection:
Self Design questionnaire which would be designed with the help of mentor shall be administrated on foresaid employees. The scale would be developed on liker scale having
INTRODUCTION
CONCEPTUAL FRAMEWORK:
Business Process Outsourcing is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources, none of which are core to the functioning of the company. It is a strategy by which an organization contracts routine functions to service providers who specialize in such functions. Thus the service provider is not only responsible for the execution of a business process but also for improving it.
India has revenues of 10.9 billion US Dollar from offshore BPO( Business Process Outsourcing) and 30 billion USD from IT and total BPO (expected in FY 2008). India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year, despite the industry growing 38% in India last year.
Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum period of time or until the completion of the project. Employee retention is beneficial for the organization as well as the employee.
OBJECTIVE OF THE STUDY:
• To identify the factors that helps the organization to retain the employee in the organization.
• To identify the factors that negatively affects the retention.
RATIONLE OF THE STUDY:
With the help of this study we can find out many things like
• The culture of organization.
• Job satisfaction level.
• Opportunities for personal growth.
• Organizational direction.
• Reorganization of work/ life.
RESEARCH METHODLOGY
SAMPLE:
The study will be conducted on randomly selected 100 employees of different BPO Companies.
THE TOOLS
Data Collection:
Self Design questionnaire which would be designed with the help of mentor shall be administrated on foresaid employees. The scale would be developed on liker scale having
References: • Rao V.S.P. (2002), Managing People. • Prestige Journal of Management and Research, HR Focus Vol. 74-76(11997- 98) • http://en.wikipedia.org/wiki/Business_process_outsoursing • www.google.com • www.wikipedia.com