A Special Gift

Topics: Customer service, Sales Pages: 2 (339 words) Published: August 23, 2013
A Special Gift
A customer has planned to go to the gift shop named “Samanikalo” to buy a special gift for her daughter. The salesman and the sales girl is dealing with the customer to choose a better gift for her daughter. The conversation begins as follow: Sales Girl: Hi, madam. How can I help you?

Customer: I want to purchase a gift for my daughter to give it on her birthday. Sales Girl: How old is she?
Customer : She is just nine years old. It should be something special and unique. Remember must be surprised too. Sales Girl: You know ours is the biggest gift shop in Malaysia isn’t? We have a large collection of gift items. We shall show you the latest items. Customer: Suggest me the items that can make my daughter happy. Salesman : Oh, sure madam. We would promote you to buy a doll named “Akka Chokka” which made in Abudabi. Customer: Let me see it first. Can you tell about the specialty of this doll? Salesman: Oh, of course. It greets in different languages, sings wonderful songs and shows emotional feelings. Customer: Can you show me? I want to see how it works.

Salesman: ok. (Action)
Customer: Oh, it’s really really beautiful. I really like it. Hope my daughter likes it too. Salesman: Yes, this doll is very popular among the female children. Sales Girl: Sure your daughter will like it.

Customer: Can you tell me how to operate it?
Salesman: Yes, press this green button and it will start greeting and when you press this yellow button it starts singing. Then, pull the string to show it’s emotional feelings. It’s too simple. Customer: All right. How much its cost for?

Sales Girl: It would be for RM 100 only.
Customer: Won’t you give some discounts ?
Sales Girl: Yes madam, I can offer you ten-percent discount. Customer: That’s ok. Please pack it.
Sales Girl: Here is your...
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