A Service Level Agreement for Provision of Specified It Services Between Finman Account Management, Llc, Datanal, Inc., and Minertek, Inc.
Agreement Overview:
This agreement represents a Service Level Agreement between Finman Account Management LLC, Datanal Inc and Minertek Inc for providing IT services that is needed to support and sustain Finman’s products and services. This Agreement will remain valid until it is superseded by a revised agreement which will be mutually signed by the stakeholders. This Agreement outlines the parameters of all IT services which is covered and it does not supersede the current processes and procedures unless it is stated in this agreement. This Agreement is mutually understood and endorsed by the primary stakeholders.
(2) Goals and Objectives:
The sole purpose of this Agreement is to make sure that “the services and associated standards of services that Finman Account Management LLC requires are absolutely clear; including the cost of those services and the consequences of not achieving pre-agreed services” (Desai, 2010). This Agreement will also make sure that proper elements, commitments and mutual agreements are in place to provide consistent IT service support and delivery to Finman by Datanal Inc and Minertek Inc. The objectives of this Agreement will include the following:
Present a clear and concise description of service that will be provided to Finman Account Management LLC.
Match perceptions of expected service provision with actual support and delivery
Provide clear reference to service ownership, accountability, roles, copyrights, proprietary rights, retention, sharing and data destruction.
Finman’s objectives in the SLA are to “compete more effectively in a highly competitive industry by offering its customers a unified IT management plan across an entire organization or even, if the customer wishes, across separate departments and divisions” (Desai, 2010).
(3) Period of Service: The service level Agreement (SLA) is for a period of three years, commencing on July 1, 2013 and concluding on June 30,
This agreement represents a Service Level Agreement between Finman Account Management LLC, Datanal Inc and Minertek Inc for providing IT services that is needed to support and sustain Finman’s products and services. This Agreement will remain valid until it is superseded by a revised agreement which will be mutually signed by the stakeholders. This Agreement outlines the parameters of all IT services which is covered and it does not supersede the current processes and procedures unless it is stated in this agreement. This Agreement is mutually understood and endorsed by the primary stakeholders.
(2) Goals and Objectives:
The sole purpose of this Agreement is to make sure that “the services and associated standards of services that Finman Account Management LLC requires are absolutely clear; including the cost of those services and the consequences of not achieving pre-agreed services” (Desai, 2010). This Agreement will also make sure that proper elements, commitments and mutual agreements are in place to provide consistent IT service support and delivery to Finman by Datanal Inc and Minertek Inc. The objectives of this Agreement will include the following:
Present a clear and concise description of service that will be provided to Finman Account Management LLC.
Match perceptions of expected service provision with actual support and delivery
Provide clear reference to service ownership, accountability, roles, copyrights, proprietary rights, retention, sharing and data destruction.
Finman’s objectives in the SLA are to “compete more effectively in a highly competitive industry by offering its customers a unified IT management plan across an entire organization or even, if the customer wishes, across separate departments and divisions” (Desai, 2010).
(3) Period of Service: The service level Agreement (SLA) is for a period of three years, commencing on July 1, 2013 and concluding on June 30,
References: Desai, J (2010). Service Level Agreement: A Legal and Practical Guide. IT Governance. Clinch, J. (2009, May). Best Management Practice. ITIL V3 and Information Security, Retrieved May 30, 2011,