A Service Level Agreement for Provision of Specified It Services Between Finman Account Management, Llc, Datanal, Inc., and Minertek, Inc.

Topics: Management, Service level agreement, Information security Pages: 10 (2944 words) Published: April 1, 2013
Agreement Overview:
This agreement represents a Service Level Agreement between Finman Account Management LLC, Datanal Inc and Minertek Inc for providing IT services that is needed to support and sustain Finman’s products and services. This Agreement will remain valid until it is superseded by a revised agreement which will be mutually signed by the stakeholders. This Agreement outlines the parameters of all IT services which is covered and it does not supersede the current processes and procedures unless it is stated in this agreement. This Agreement is mutually understood and endorsed by the primary stakeholders.

(2) Goals and Objectives:
The sole purpose of this Agreement is to make sure that “the services and associated standards of services that Finman Account Management LLC requires are absolutely clear; including the cost of those services and the consequences of not achieving pre-agreed services” (Desai, 2010). This Agreement will also make sure that proper elements, commitments and mutual agreements are in place to provide consistent IT service support and delivery to Finman by Datanal Inc and Minertek Inc. The objectives of this Agreement will include the following: Present a clear and concise description of service that will be provided to Finman Account Management LLC. Match perceptions of expected service provision with actual support and delivery Provide clear reference to service ownership, accountability, roles, copyrights, proprietary rights, retention, sharing and data destruction. Finman’s objectives in the SLA are to “compete more effectively in a highly competitive industry by offering its customers a unified IT management plan across an entire organization or even, if the customer wishes, across separate departments and divisions” (Desai, 2010).

(3) Period of Service:
The service level Agreement (SLA) is for a period of three years, commencing on July 1, 2013 and concluding on June 30, 2016 and it must always be used. This is with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by monthly review. In addition to that this contract will cost $650,000 and every IP address that is created will belong to Finman.

(4) Parties to the Agreement:
Finman Account Management, LLC, employs more than 9,000 professional staff in 70 offices located in 20 countries and realizes gross income of nearly $4 billion annually. Finman provides a range of business management services and takes particular pride in staying abreast of information technologies, trends, and applications. With more than 50 years experience in business management, Finman has gained a broad and deep understanding of their own and their customers’ resources, needs, and growth potential, particularly in the present rapidly evolving and expanding IT environment. After meticulous review, Finman has determined that with the assistance of Datanal Inc and Minertek Inc , Finman will be positioned to significantly improve and expand its services to its existing customers and compete more effectively nationally and internationally. Datanal Inc was established by five IT entrepreneur colleagues in 2002. It has 350 IT specialists, most with proven skill in analyzing, organizing, and managing large, diversified streams of data and databases in logical, systematic form, transparently and effectively bridging present artificial separations. By enabling customers to assimilate a consistently large influx of new data while simultaneously drawing from previously unrealized complementary database resources, Datanal enables its customers to perform more effectively in a highly competitive economy. Minertek, Inc., begun by two federal laboratory computer scientists in 2005, has more than 200 skilled software developers with particular interest and proficiency in designing and creating innovative and...

References: Desai, J (2010). Service Level Agreement: A Legal and Practical Guide. IT Governance.
Clinch, J. (2009, May). Best Management Practice. ITIL V3 and Information Security, Retrieved May 30, 2011,
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