A Research Report on “Customer Satisfaction of Basic Bank Limited Uttara Branch.”
A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.”
Submitted To:
Md. Zahangir Kabir
Chairman
Department of Management
Faculty of Business Studies
HSTU, Dinajpur-5200
Submitted By:
Md.Abdur Rahman
Student ID # 0603027
BBA, Level-4, Semester-II
HSTU, Dinajpur-5200
Hajee Mohammad Danesh Science & Technology University, Dinajpur-5200
Chapter: 1
2 .Letter of Tranasmittal:
Dated: June 21th, 2010
Md. Zahangir Kabir
Chairman
Department of Management
Faculty of Business Studies
HSTU, Dinajpur-5200
Subject: Submission of research report.
Dear Sir,
I, being advised to prepare the research report on the level of customer satisfaction of
BASIC Bank Ltd. Uttara branch customers for the successful completion of my report.
As was advised, I have successfully completed my report on “customer satisfaction of
BASIC Bank Ltd. in Uttara branch”.
It gives me immense pleasure to tell you that working on this research report has given me a wide range of exposure. To prepare this report, I have faced extensive one to one interviews with professionals, customers and dealer. It has taught me the value of patience, and has given me a higher insight on the level of communication in the practical world. This report basically gives an overview of customer satisfaction of BASIC Bank Ltd. Uttara
Branch and how different influencing parties can hamper the level of customer satisfaction.
I also had to make some recommendation as to how the existing level of satisfaction could be improved.
It will be a great honor for me if you require me to explain any sort of queries.
Yours Sincerely,
Md.Abdur Rahman
Student ID # 0603027
BBA, Level-4, Semester-II
HSTU, Dinajpur-5200
3. ACKNOWLEDGEMENTS:
ACKNOWLEDGEMENTS
Preparing this report was both exciting and hard work at the same time, it is for the first time that I had a real life experience working on an actual bank project. I
Submitted To:
Md. Zahangir Kabir
Chairman
Department of Management
Faculty of Business Studies
HSTU, Dinajpur-5200
Submitted By:
Md.Abdur Rahman
Student ID # 0603027
BBA, Level-4, Semester-II
HSTU, Dinajpur-5200
Hajee Mohammad Danesh Science & Technology University, Dinajpur-5200
Chapter: 1
2 .Letter of Tranasmittal:
Dated: June 21th, 2010
Md. Zahangir Kabir
Chairman
Department of Management
Faculty of Business Studies
HSTU, Dinajpur-5200
Subject: Submission of research report.
Dear Sir,
I, being advised to prepare the research report on the level of customer satisfaction of
BASIC Bank Ltd. Uttara branch customers for the successful completion of my report.
As was advised, I have successfully completed my report on “customer satisfaction of
BASIC Bank Ltd. in Uttara branch”.
It gives me immense pleasure to tell you that working on this research report has given me a wide range of exposure. To prepare this report, I have faced extensive one to one interviews with professionals, customers and dealer. It has taught me the value of patience, and has given me a higher insight on the level of communication in the practical world. This report basically gives an overview of customer satisfaction of BASIC Bank Ltd. Uttara
Branch and how different influencing parties can hamper the level of customer satisfaction.
I also had to make some recommendation as to how the existing level of satisfaction could be improved.
It will be a great honor for me if you require me to explain any sort of queries.
Yours Sincerely,
Md.Abdur Rahman
Student ID # 0603027
BBA, Level-4, Semester-II
HSTU, Dinajpur-5200
3. ACKNOWLEDGEMENTS:
ACKNOWLEDGEMENTS
Preparing this report was both exciting and hard work at the same time, it is for the first time that I had a real life experience working on an actual bank project. I