A Report Based on the Functional Areas, Business Processes and Information Systems

Topics: City of Holroyd, Management, City of Parramatta Pages: 11 (2680 words) Published: May 30, 2010
Title Page

A report based on the functional areas, business processes and information systems of NSW’s Holroyd City Council

Student Name:Julie-Ann Khouri

Contents Page

Title Page2

Contents Page3

Executive Summary5

1.0 Introduction6

2.0 Organisation Description7

2.1 Background Information7

2.2 Goods and Services Offered7

3.0 Functional Areas Description8

3.1 Corporate & Financial Services8

3.2 Library & Community Services8

3.3 Engineering Services9

3.4 Environmental & Planning Services9

4.0 Business Process Description10

4.1 Corporate & Financial Services10

4.1a Administrative Services10

4.1b Corporate Planning10

4.1c Customer Service10

4.1d Financial Services11

4.1e Human Resources11

4.1f Information Technology11

4.1g Risk Management12

5.0 Information System Description12

5.1 Council’s Information System12

5.1a Inputs12

5.1b Outputs13

5.1c How the Information System and Functional Areas are connected13

6.0 Conclusion13

References14

Bibliography15

Appendix16

1a – Holroyd City Council Organisational Chart16

Executive Summary
The following is a business report that highlights and looks into the functional areas, business processes and information systems adapted of an organisation. Holroyd City Council (HCC) is a local government area and suburb located in the Western suburbs region of Sydney, New South Wales. Initially incorporated as a Municipality in 1872, and later proclaimed to a City in 1991, HCC covers 17 suburbs around the local government area (Holroyd City Council Website), and is the organisation used in this report.

Functional areas (or departments) have traditionally been what organisations are organised around, and they are generally related to specific business disciplines or areas such as, human resources, sales and marketing, production and IT (CIS13 Lecture Slides). Normally a business processes and functional areas of a business are associated together. A business processes allows for there to be an understanding of how business perform their work whilst the functional areas are there to provide an understanding of what is being done (CIS13 Lecture Slides). Finally, information systems are a set of interrelated components that collect, manipulate and disseminate data and information that is used in that business process so it can provide a feedback mechanism to meet an objective (CIS13 Lecture Slides).

The below report will look into how the different functional areas of HCC are supported by the business processes adapted and how the information systems adapted by HCC are connected. Due to limited information regarding the information systems used by HCC, assumptions have been made in place of actual data collection.

1.0 Introduction
Robbins, Bergman, Stagg and Coulter (2006) define an organisation as being the deliberate arrangement of people in order to accomplish a specific purpose (p. 6). Three common characteristics, their distinct purpose, deliberate structure and the people behind it identify organisations (Robbins et al, 2006, p. 6).

Functional areas (or departments) have traditionally been what organisations are organised around, and they are generally related to specific business disciplines or areas such as, human resources, sales and marketing, production and IT (CIS13 Lecture Slides). Depending on the size of the business or organisation, the number of functional areas established can vary between 1 and 50, in some cases even more. Function areas are able to provide the organisation with a more focused, precise and professional working environment.

Normally a business processes and functional areas of a business are associated together. A business processes allows for there to be an understanding of how business perform their work whilst the functional areas are there to provide an understanding of what is...

References: CIS13 Lecture Slides
Holroyd City Council Website < http://www.holroyd.nsw.gov.au>, Last accessed January 17th 2010
Robbins S., Bergman R., Stagg I., and Coulter M., (2006), Management 4th ed., Frenchs Forest NSW, Pearson Education.
Stair, R., Reynolds, G., (2010), Fundamentals of Information Systems, 5th ed., Thomson Learning Inc., USA
Bibliography
Stair, R., Reynolds, G., (2010), Fundamentals of Information Systems, 5th ed., Thomson Learning Inc., USA
Parramatta City Council , Last accessed January 17th 2010
Appendix
1a – Holroyd City Council Organisational Chart
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