A Novice Manager’s Tale of Woe
A Novice Manager’s Tale of Woe
Synopsis:
The case study starts off by introducing Tricia Monet and how she was hired by the company Personal Reflections as an assistant manager for the Sioux City Store. Tricia was a middle child that had come from a family that was very close. (Note: this probably led/taught her to want to get along with those around her) Tricia had received a bachelor’s degree in accounting and her only real work experience had come from an accounting firm job that she worked for less than one year. The organization had a very structured hiring and training program, however the company lacked any formal ongoing/follow-up training program. Personal Reflection hiring practices included not allowing the store manager to have any involvement in the hiring decision. (Note: not good hiring practice could lead to animosity between workers) Sioux City store was set up to have one store manager and three assistant managers.
When Tricia reported to work she was confronted by a disorganized store, a confrontational store manager (Heather Munson), and only one other assistant manager (one short). Within a month the other assistant manager quit and the store manager had gone on disability leave. Tricia was left to run the store by herself for over a month by herself and approximately 30 part-time employees. (Note: regional manager should have come to help) After 45 days of running the store by herself, management hired three assistant managers (Amy, Lori, and Tammy).
During the next several weeks Tricia learned the background and capabilities of each assistant manager and tailored their work toward their strengths. “She set challenging goals for Lori, laughed with Amy, and held Tammy’s hand.” (Note: no formal counseling on employee weaknesses or plan to address or fix them) Tricia’s management style consisted of creating an atmosphere where all were treated as equals. Tricia had initially transformed the store by organizing the store,
Synopsis:
The case study starts off by introducing Tricia Monet and how she was hired by the company Personal Reflections as an assistant manager for the Sioux City Store. Tricia was a middle child that had come from a family that was very close. (Note: this probably led/taught her to want to get along with those around her) Tricia had received a bachelor’s degree in accounting and her only real work experience had come from an accounting firm job that she worked for less than one year. The organization had a very structured hiring and training program, however the company lacked any formal ongoing/follow-up training program. Personal Reflection hiring practices included not allowing the store manager to have any involvement in the hiring decision. (Note: not good hiring practice could lead to animosity between workers) Sioux City store was set up to have one store manager and three assistant managers.
When Tricia reported to work she was confronted by a disorganized store, a confrontational store manager (Heather Munson), and only one other assistant manager (one short). Within a month the other assistant manager quit and the store manager had gone on disability leave. Tricia was left to run the store by herself for over a month by herself and approximately 30 part-time employees. (Note: regional manager should have come to help) After 45 days of running the store by herself, management hired three assistant managers (Amy, Lori, and Tammy).
During the next several weeks Tricia learned the background and capabilities of each assistant manager and tailored their work toward their strengths. “She set challenging goals for Lori, laughed with Amy, and held Tammy’s hand.” (Note: no formal counseling on employee weaknesses or plan to address or fix them) Tricia’s management style consisted of creating an atmosphere where all were treated as equals. Tricia had initially transformed the store by organizing the store,
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