A Day of Being a Cato Associate

Topics: Greeting, Customer Pages: 2 (650 words) Published: February 14, 2012
A Day of Being a Cato Associate
July 31, 2011, was my first day of working at Cato. As, my training process began I learned the basics, "the definitions." For instance, Secret shoppers is when we are being evaluated by a customer, but you never know if they are a regular customer or the secret shopper, so you have to tell them about our lawaway program, the Cato charge card, compliment there clothing or anything that they have on. Item of the week means every week he have a goal of selling the particular merchandise. For example, if the item of the week is scarves, whiYe checking them out we ask, " Can I suggest you a scarf to go with this?" We also have Make Your Day, which changes daily, we have a goal to meet daily, by me being an associate I make all my sales from bras, panties, sleepwear, children clothes, shoes, jewlery, the girlfriend wall & home decor. If my goal is $267, it has to be from things within my assigned area, unless I go on the floor and help a customer with finding what he/she may need.

I have multiple duties at Cato. Upon arrival, I am greeted just as I am a customer, I go straight to the break room, lock my things in my locker, check the employee board for my daily goal, then I clock in, and start my day. As customers, make an entrance into the store we greet them with a smile and thank them the same way, even if nothing is bought. Between the hours 10:00 AM-11:59 AM we say "Good Morning!" or "Welcome to Cato!" From 12:00 PM-4:00 PM we say " Good Afternoon!" or "How are you?" And from, 4:01 PM-8:30 PM we say "Good Evening!" As they leave we say "Thank You!" or Enjoy you day!"

I also let customers into dressing rooms. I carry their merchandise to their dressing room, place them inside the dressing room properly, state my name and let them know if I could assist them in any way I would be happy to do so. Lots of times, I have to find different sizes for them or give them an honest opinion on whether there outfit looks good or not. As...
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