What does the 360 degree data tell us about Alex's likely career success? If you were Sam Glass, would you invest more time in helping Sander progress at Landon? The 360 degree data draws a “good vs. evil” portrait of Alex. He is a sort of incarnation of House, MD, a main character of a famous TV series: he is a high performer, but he has a lack of ability to work well with others. Narcissism, Machiavellianism and arrogance are three important negative traits of his personality emerge from the data and from the case. Alex’s Napoleonic temper negatively affects his work environment causing nervous and distressed co-workers without seeing anything wrong with this situation as long as the job gets done. Therefore his co-workers respect him, but they do not see him as a team leader.
If I were Glass, I would invest more time in helping Alex progress in Landon. First, I would read and analyze his 360 performance review with him because there are plenty of comments on Alex that should open his eyes to his arrogance. Since he is a narcissist, it would be hard to get Alex admit his weakness, but he definitely needs a wakeup call to let him fully understand and take seriously this issue. If he wants to be a well rounded leader, he absolutely needs to understand how his attitude affects others emotions and work performance. For this reason I would implement a reward system that takes into account also his ability to evaluate co-workers contributions, not just economic or financial goals. I would suggest Alex to go to counseling to help him relate to others, and workshops on performance reviews to teach him the validity and strength of a 360 review. Therefore, Alex will learn to take more seriously the 360 evaluation and the value of parameters other than money and compensation. Alex will hopefully see a change of work satisfaction that comes through appraisal and he will be able to develop his potential of becoming a well rounded leader over time.
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