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Zappos Essay

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Zappos Essay
LaWanda Jones
BMGT-1327-51420
09/03/2013
ZAPPOS
Zappos “Keep them happy” approach to business seems to be working. CEO Tony Hsieh believes that an office environment that employees enjoy is vital for company success. This ten-year-old company has more than 1,500 employees and sales recently topped $1billion. (Schremerhorn)
1. Describe Zappos’ organizational structure using the upside-down pyramid view. What does Zappos do to serve the company individuals at the top of the pyramid?
1a. Employees are first priority in Zappos upside-down pyramid, secondly are the customers, and third are managerial staff and leaders.
1b. to keep employees smiling, Zappos offers free employee lunches, in-house massages, and even a nap room. There is concierge
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