Yash Dang

Topics: Management, Goal, Customer service Pages: 4 (672 words) Published: May 4, 2013
Yash Kumar Dang
Permanent Address: House no-A-337/2, Temporary Address: House no: Rajendra Nagar (awas-vikas), 45/16, Sector 6 Karnal Bareilly, Uttar Pradesh, Mobile No:-+91-9557208866 Mobile No:- +91-9639882721

E-mail - unluckyyash@yahoo.in
===========================================================[Text Box:1] Synopsis: To be part of an organization that has its own work culture, teaches how to work under pressure and brings out the best in you, one which sets higher standards for its employees has good HR policies and compensates them suitably for hard work and success, it should provide a competitive and professional environment with opportunities to apply your ideas, meet bigger challenges and move up in hierarchy. ===================================================================== Areas of Exposure/ Expertise Operations

 Responsible for managing operation & spearheading teams for excelling business target & service delivery metrics. Conceiving/implementing short/long-term plans for achievement of process objectives.  Preparing & compiling & presenting various weekly/monthly MIS reports pertaining to process, and productivity.

Project /Process Management
 Actively participating in execution of various quality improvements strategies for continual improvements in the services and AHT.  Handling process transitions and identifying need base Training & Quality leaders while managing report generation, etc.  Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/ systems as per defined guidelines.

Client Servicing
 Managing customer services operations for rendering and achieving quality services...
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