Workplace Violence
UNLV Theses/Dissertations/Professional Papers/Capstones
5-1-2002
Workplace violence: A case study
Robert F. White
University of Nevada, Las Vegas
Repository Citation
White, Robert F., "Workplace violence: A case study" (2002). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 522. http://digitalscholarship.unlv.edu/thesesdissertations/522
This Capstone is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.
WORKPLACE VIOLENCE: A CASE STUDY
By
Robert F. White
Bachelor of Science University of Maryland University College 1991
A Professional Paper submitted in partial fulfillment of the requirements for the
Master of Public Administration Department of Public Administration Greenspun College of Urban Affairs
Graduate College University of Nevada, Las Vegas May 2002
ACKNOWLEDGEMENT
I would like to thank the faculty for the encouragement and help that they gave me during the course of my studies with the department. A special thanks to my family for their support as I accomplish yet another goal and will undoubtedly move on to others. Last but not least, I thank my examining committee for their time, and especially my committee chair Anna Lukemeyer for the guidance and encouragement she gave me as I worked this project.
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TABLE OF CONTENTS
ACKNOWLEDGEMENT TABLE OF CONTENTS INTRODUCTION LITERATURE REVIEW Extent of Workplace Violence Cost of Workplace Violence Causes of Workplace Violence Workplace Factors Psychological Processes Putting Workplace Factors and Psychological Processes Together Preventing Workplace Violence METHODOLOGY Information Collection Process The Setting FINDINGS AND ANALYSIS Summary of Analysis Employment Process Termination Process Evaluate the Work
5-1-2002
Workplace violence: A case study
Robert F. White
University of Nevada, Las Vegas
Repository Citation
White, Robert F., "Workplace violence: A case study" (2002). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 522. http://digitalscholarship.unlv.edu/thesesdissertations/522
This Capstone is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.
WORKPLACE VIOLENCE: A CASE STUDY
By
Robert F. White
Bachelor of Science University of Maryland University College 1991
A Professional Paper submitted in partial fulfillment of the requirements for the
Master of Public Administration Department of Public Administration Greenspun College of Urban Affairs
Graduate College University of Nevada, Las Vegas May 2002
ACKNOWLEDGEMENT
I would like to thank the faculty for the encouragement and help that they gave me during the course of my studies with the department. A special thanks to my family for their support as I accomplish yet another goal and will undoubtedly move on to others. Last but not least, I thank my examining committee for their time, and especially my committee chair Anna Lukemeyer for the guidance and encouragement she gave me as I worked this project.
ii
TABLE OF CONTENTS
ACKNOWLEDGEMENT TABLE OF CONTENTS INTRODUCTION LITERATURE REVIEW Extent of Workplace Violence Cost of Workplace Violence Causes of Workplace Violence Workplace Factors Psychological Processes Putting Workplace Factors and Psychological Processes Together Preventing Workplace Violence METHODOLOGY Information Collection Process The Setting FINDINGS AND ANALYSIS Summary of Analysis Employment Process Termination Process Evaluate the Work
References: Nigro, L.G., & Waugh, W.L. Jr. (1996). Violence in the workplace: Challenges to the public employer. Pubic Administration Review July/August 1996, Vol. 56, No. 4 Nigro, L.G., & Waugh, W.L. Jr. (1998). Workplace violence policies of U.S. local governments. In R.T. Golembiewski (ed.), Frontiers of empirical research and development. PAQ Fall 1998 (pp. 349-364) Simon, R.I. (1996). Bad men do what good men dream. Washington, DC: American Psychiatric Press, Inc. Spector, P.E. (1997). The role of frustration in antisocial behavior at work. In R.A. Giacalone & J. Greenberg (eds.) Antisocial behavior in organization (pp. 1-17). Thousand Oaks, CA: SAGE Publication, Inc. United States Office of Personal Management (1998). Dealing with workplace violence: A guide for agency planners. 53