I/O Psychology and Workplace Problems
Team A: Britani Franklin, Kellie Johnson, Jennifer Vendura, & Rob Vendura PSY/435
I/O Psychology and Workplace Problems
Many individuals struggle with feeling overworked on the job. Unbalanced workloads lead to several negative aspects that can hurt an organization’s ability to function as a cohesive unit. In this analysis, Team A will relate Kellie’s issue of feeling overworked. Team A will then choose a research method that will best solve the issue, while applying more specific methods to gain the clearest picture possible of the problem at hand. Finally, Team A will relate the ethical considerations that must be included in providing an applicable solution. Work Related Problem: Unbalanced Workload- Kellie Speaks Working in one of the largest school districts in Colorado, one would think the communications department would be at the top of the priority list when it comes to the number of people they would have to keep those gears moving. Being a five-year veteran of the establishment, I have seen people come and go. I am what you call the utility player. I spend my day trying to figure out what everyone else needs to be happy. My technical job title is ‘Community Relations Coordinator.’ I spend 40 to 50 hours a week supporting the public information officer and the community relations officer- setting their meetings, filling their calendars, and reminding them of what they need to do and where they need to be. I need to make them look good. A great deal of my job consists of answering the phone for them and the Superintendent of Schools. These phone calls usually are upset parents that want to talk about why little Johnny didn’t get into the special art class they requested or, ‘did you realize there is 3 inches of snow on the ground and why didn’t we cancel school today?’ I also have two videographers that I have to send out to shoots at locations throughout our 900 mile district. We have over 84 schools. The Superintendent runs the district like a Fortune 500 company. This can have its positives and negatives. I understand that having over 6,000 employees could compel an individual to run things like this- but sometimes it can also make it very impersonal. I am the only support staff these people have. I do, however, get a 3o minute lunch that I usually take at my desk. This is usually a delicious frozen entrée or leftovers of some sort that I bring from home. Even when I skip lunch I still cannot find enough time in the day to finish my tasks, which means they get pushed back to the next day. This can be very frustrating as the tasks pile up. By the end of the week, sometimes I have more than I started with and I end up taking work home. For these reasons, my case is relevant to the study of I/O psychology; unbalanced workloads are not limited to my job and solutions to this will be welcomed by individuals in every employment sector. Analyzing the Issue: Research Method(s)
If Team A was composed of Industrial/Organizational psychologists, we would begin our analysis of Kellie’s workplace problem with a research question. Research questions can be general or specific, but to ascertain a better understanding of the problem a specific question is of greater benefit (Spector, 2012). To this end, our research question would likely be ‘What is causing employees to feel overburdened by an unbalanced workload?’ In this way, Team A has defined the objective of the study and identified the specific problem at issue (Spector, 2012). Our next step is to decide what research method is most appropriate in addressing the issue. Although a thoroughly balanced study generally includes qualitative and quantitative research methods- with quantitative methods used to garner empirical support for qualitative findings- Team A will opt to employ only qualitative methods at this point (Mahoney & Goertz, 2006). We must also...
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