Working with Older Adults.

Topics: Social work, Communication, Sociology Pages: 9 (2580 words) Published: November 30, 2009
Area of practice 1

Working with adults.

This essay is based upon the case study three, to which I will identify the needs of the service user in this case study. It will also indicate any gaps in this scenario and what further information I might need and how I collected such information. Once all available information has been collated it will be necessary to analyse and make sense of that information in order for it to be of use in making an assessment of the service users needs.

Working upon a Student Social worker perspective, I will include what knowledge, skills and values that I personally feel is most relevant to the underpinning social work practice of this case study.

Sound analytical skills will therefore facilitate an assessment that will provide the basis for any proposal for intervention. Referring to (Trevithick P. 2005) the assessment is a professional judgement likely to contain factual information, opinion and interpretation but it is important that each is identified as such, with evidence supporting any factual information.

The assessment should be needs led approach, which looks at what is needed to make a difference rather than looking at what is available. (Trevithick P.) Cited in Payne, M. 2005. It is important to illuminate the importance of all interpersonal communication as it is guided by the value system of empowerment, which is knowledge, values and skills in so creating effective social work practice. Further information that is required to proceed would be;

To include concrete information about Brian such as his age, marital status, family composition, what he or she is wearing, level of verbal and nonverbal communication, emotional affect, and anything of interest that may have happened in the interview? I would include the defined problem(s) as stated by Brian, whilst ensuring not to make interpretations here but just to report the relevant information. Important information might be that Brian cried throughout the interview, or he just stared off into space and answered questions in a flat monotone. In order to get this information I would implement a range of communication skills.

Communication has been identified as one of the core skills included within the Central Council for Education in Social Work (CCETSW) [1][1] as it plays a significant and central role towards good social work practice. As Neil Thompson (2000) identifies communication is developed to “carry out a particular activity effectively and consistently over a period of time”. According to Veronica Coulshed my task and plan of social work processes can be divided within the seven stages, in brief the list suggests the following guidelines:

➢          Stage 1 Information Gathering
➢          Stage 2 Referral and Initial Contact

➢         Stage 3 Assessment
➢          Stage 4 Care planning
➢          Stage 5 Implementation of the Care plan ➢          Stage 6 Monitoring the Care plan
➢ Stage 7 reviewing the care plan.

This is known as “systematic and responsive communication” As specified in task centre practice this is a method in which a step-by-step plan is devised to reach a target problem with Brian and my response including an expressed interest in what Brian is saying and its value and therefore relaying understanding and reflection is important skills to uphold. The above stages continually rely upon communication, not only between me and Brian but for me to consign any plan into action to include the contact with other associated agencies. Verbal communication is not only face-face interaction but can involve telephone communications that as Neil Thompson writes “good telephone manners should be a part of a social worker’s repertoire”. Examples of verbal communication as taken from VSO, involve asking questions, how to verbally show understanding and focus, and present reflection and summary.

The use of verbal communication has to be of...

References: Adams, R, Dominelli, L and Payne, M (eds) (2002) Social Work: themes, issues and critical debates, Basingstoke, Palgrave.
Banks, S (2004) Ethnics, Accountability and the Social profession. London; Palgrave
Banks, S (2006) Ethics and Values in Social Work
Central Council for Education and Training in Social work (CCETSW) (1995)
Coulshed, Veronica & Orme, Joan (1998) Social Work Practice: An Introduction.3rd edition
Howe, D (1992) an introduction to Social work theory. Aldershot; Arena
Lena, D (2004).  Social work theory and practice for a changing profession. Cambridge: Polity Press
Lishman, J (2004) Communication in Social Work, Basingstoke; Macmillan
Payne, M. (1997) Modern Social work Theroy.2nd edition, Basingstoke; Macmillan
Payne, M
Shadlow, S, Davis, C, Johnson, M, T, Murphy, M and Race, D (2004) Education and Training for inter-agency working; New standards; Salford centre for Social work research; University of Social work.
Smale, G and Tusan, G with Biehal, N and Marsh, P (1993), Empowerment, assessment, care management and the skilled worker. London; NISW/HMSO
Thompson, N
Trevithick, P (2005) Social work skills; A practice handbook, 2nd edition, Buckingham; open university press.
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