Work Reflective Essay

I have worked in a residential supported accommodation for homeless vulnerable adults since 2009. The support contract was originally held by St Matthews Housing Association.
In 2010 the service contract went through the tender process and Nottingham Community Housing Association was awarded the contract and my employment contract was transferred under the TUPE regulations.
I embraced the changes, so my work was consistent in my allocated projects, which were a shared house accommodating 8 medium- high risk service users and a block of 7 self-contained flats accommodating 7 low risk/ ready for move-on service users. Although the change of management did not have any adverse effect on service users, I ensured that they were kept informed throughout
I am aware of the need to be both objective and understanding when constructively challenging any issues or behaviour whilst actively deescalating and resolving conflicts. I am ambitious and enthusiastic toward challenges presented to me and strive to provide a service that is both person centred and outcome
When staff are noticeably unhappy it reflects onto their service users and I refuse to allow my service users to have the drama of the workplace affect their progress, as it may be a workplace to staff but to a service user it is their home and should provide sanctuary for them to rebuild their lives.

conclusion
I have experienced management and leadership on both ends of the scale, I have had a manager who inspired me to identify and improve my weaknesses, encouraged my professional development and gave me the confidence to implement change in service delivery which resulted in a better quality of support being provided to my service users. On the other hand, I am learning how staff can be de-motivated and lose sight on the ethical and quality values in which their role demands of them, due to efficient