In this report, I will draw on theories into my work experience in a local English training school in my hometown, to analysis their communication system, and then make some recommendations to improve their school performance. Description
Last summer, I worked as a registration assistant in a private languages school called Younger; it is a small private English training school, which aims at improving student’s overall English ability to get higher score in English Test. Within Younger organization, the formal communication between school leaders and employees that rely on paper-based format; the informal communication occurs teachers and students that prefer to face-to-face chats. According to the school communication study of Fred C. the formal communication which focuses on exchange the information regarding the work-related of school, and informal communication which emphasises the unofficial message that unrelated to the schools education activities. For Younger school case, I will draw the classical approach theories to analyse formal communication, and using the culture approach to examine the informal communication. Through the analysis, I will find some problems about Youngers’ communications, and give them some suggestions, to help them get improvement in the future. Analysis
Younger’s formal communication system between employer and employee is familiar with classic approach. According to Webber’s theory of bureaucracy, rules are priority for each organizational functioning; he believed all rules should be in written form. In Younger, to improve students’ English test score in short term, school leaders written specific daily routine and daily objectives to individuals, like when they should wake up, who can take what class and when, and the number of vocabularies students need to memorized each day. Under this system, all things rely on the rules, hierarchy was clearly established and the power was centralized within school leaders. In Younger, the school leaders built policies and communicate downward to group of managers, teachers and then students; this is a typically top-down communication. Managers, teachers and students need to follow their own instructions, and do not have rights to change anything. Under bureaucracy management, teachers clearly knowing what the school’s goals, strategies, and objectives base on different rules; having a better understanding of how their jobs contribute to other school activities increase employees involvement; following the specific introduction could improve the work efficiency. School leaders have the big power to control and monitor day-to-day operations of school activities. On the other hand, top-down communication is hard to receive the feedback from lower level people, lacking of communication interaction lead to lost opportunities of making improvement. Sometimes, the hierarchy is complicated, some information lost since passed by many people, moreover, some messages could be mislead through long distance from the school principal to students. In Taylor’s scientific management theory, “ there is one best way to do every job”, which means managers need to fit job to individuals. Based on this view, Younger principal divided English teaching into three parts: reading, writing and listening, and only hired the people who specialized in one filed. This kind of teaching specializations lowers individual teacher’s responsibility for students’ test score, reduce working pressure; hired professional experts in that field, it could be provide high quality education services for students, further more gained Youngers’ competitive advantages in educational industry. However, job specialization and teaching followed by instruction reduces the work autonomy and decrease employees’ skills, as a consequent, employee felt less passion for their jobs. Moreover, it is hard to find the potential problems...
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