Why is good communication important in the relationship between practitioner and patient? In the essay I am going to write about why good communication is vital to a healthy practitioner/patient relationship in clinical areas. I am going to do this by looking at many different ways to communicate and how effective they are. I will also be looking into how barriers can effect good communication. I will achieve this by observing communication skills while out on practice and also by researching other papers and articles in this area. A definition of communication from is-
“Since human beings are social animals they have a need to communicate. Communication is the ex-change of messages between two or more individuals. The sender must use the best method to send the message; the message must be clear; the receiver must be able to receive the message. A defect in any one of these factors will result in poor communication”. (Introduction to nursing care, Johnson Heyward. Et al. 1976 page 19) This quote looks into the basic principle of good communication, like the sender must use the best method and have the ability/skill to do a quick evaluation of which type of communication would be best suited to each patient as every patient is different. For example you need to look at the barriers you may face with this patient i.e. language and evaluate how you will overcome this and appear approachable. It also states that if any of these basic factors are not achieved that it will result in poor communication which is of major detriment to hospitals and the NHS in general. “A number of surveys carried out by (Cartwright 1964; Raphael 1969; Skeet 1970) have show that poor communication between practitioners and patients are what the patients are most critical about within their hospital experience”. (Jill Macleod Clark et al. 1981). In the book communication in the nursing context it explains that clients from different subcultures may have trouble communicating their needs to a nurse due to the language barrier and this could cause great anxiety for both the nurse and the patient. Nurses may need to call upon interpreters or non verbal behaviour to understand the patient’s needs. (Jean C. Bradley,et al 1990) Communication is different for everybody, and having a wide knowledge and understanding of a variety of good ways to communicate will help you develop a good relationship with a patient.
Verbal communication is a process of sending and receiving messages with words, and writing.
There are many different ways to communicate verbally, the two main ones that are used in a clinical environment by practitioners to patients and vice versa is are, face to face discussions and telephone conversations. These two are the most effective by which a message being sent is being understood by the receiver as it can allow for questions to be asked and answered. Many factors can affect the way these two types of verbal communication are being delivered, such as the tone of your voice, your pronunciation and your word choice, but these can also have a detrimental effect to the relationship if not produced properly. For example if you are angry all of these factors will be effected, your tone of voice may sound irritable, you may be talking quicker which will in turn make your pronunciation poor. It may also affect your word choice as it may be limited due to the speed in which you are talking. All this can lead to bad verbal communication which can lead to the patient feeling confused and worried, it may also leave the patient feeling angry due to treatment they may feel they have received, this in turn could affect future conversations and the relationship between the practitioner and patient. “Nurses need to learn the complexity of the process called communication in order to understand and meet the patients need better” (Will Bridge et al, 1981). “There are other forms of verbal communication of which a practitioner needs to be aware....
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