Why is effective communication important in the workplace?
This was a part of my assignment at College, its Health and Social Care related; however, it still fits. I shall now describe each of the six stages of the communication cycle. 1. Ideas Occur This part of the stage is all to do with what one person is thinking of saying. Things that could disrupt the thinking process could be: • Excessive noise from the environment • Distractions from other things. 2. Message Coded This is where the ideas from stage 1 are formatted into how to say them. This stage determines how the person is going to say the ideas that occurred. As well as thinking about how to say it, the person will think about how the other person will react. Problems that could happen when thinking about how to say things are: • Which way to say it; angrily, happily etc. • Which tone of voice to use • Which language to use, formal, informal, slang, swearing etc. 3. Message Sent This is the stage where the person knows how to say it and actually sends the message. This is communicating to the other person using speech. Different things can affect the message sent such as: • Barriers in-between the two people • Proximity between the two people • Confidentiality (linked in to hospital environments) • How urgent the message is. Problems could be: • Wasted time if the message is urgent
• Cost, (public telephone) • Wrong way of saying things. 4. Message Received This stage is where the other person receives the message. Questions the person that sent the message might ask himself are: • Did he receive the message? • Did he understand the message? • I wonder how he’ll react • Did it make sense? • Did I use the correct tone? 5. Message Decoded This is the stage where the receiver decodes and breaks the message down so that they can understand what the other person said. It is where the receiver attempts to comprehend the language used. Problems that could occur are: • If the sender used slang • If the sender used jargon • If the sender used formal language • If the sender used informal language. 6. Idea Understood This is the stage where the receiver has understood the message that was originally sent. However problems that could arise are: • Was the message meant in a different way? • Could the receiver be unclear on the message sent? • Could the message sent have had more than one meaning? The communication cycle may help a person to communicate difficult, complex and sensitive issues in that from each stage they will be able to predict how the other person will react. From predicting how another person will react, the sender may wish to change what they were originally going to say. The sender can also think about the emotional problems that can occur and should think of a way of dealing with them before sending the message. Difficult issues would be situations where you’d have to tell someone that they have gotten a bad illness. Complex issues would be
situations where you’d have to tell someone that they’d need counselling for something. Sensitive issues would be situations where you’d have to tell someone that a relative had just died. Difficult, complex and sensitive issues that arise in hospital environments may be things like: • Someone dying • Breaking other bad news • Counselling • Informing someone of an illness they have • Telling an elderly person that they have to leave home and be cared for. The communication cycle can be used to help people to give the news in each of these situations and by knowing how they will react; you will know how to respond. Using the communication cycle to tell people news may help them to control their emotions and so they are able to take the news rather than being hysterical. As well as it being a possible way to control their emotions, it may also help to control their behaviour; they might become angry and lash out. There are many different types of communication: • One-to-one • Group • Formal • Informal • Text •...
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