Who Made a Serious Mistake?
Jean Safari was investigating a serious error made by a Japanese worker at a Japanese subsidiary of a US multinational company. It was founded that a component was inserted upside down and the entire batch had been pulled out of production to be reworked, thus making it a high cost for recovery.
Jean had for information about the incident, and she was amazed that plant director didn’t know who it really was from the group of workers. Even the floor supervisor did not know and even if he did, he would not tell Jean or anybody else about it. It simply just shows that they are all protecting each other in the organisation.
The plant manager was polite and form enough to make Jean understand that the woman who was responsible for this act was indeed very upset that she had left the factory and went back home, also she was ready to resign. It was thanks to tow of her co-workers who convinced her to come back to work. The group who works with her is fully aware that she is new to the organisation, does not have anyone to look out for her or even see if she has been trained to do the work properly. That is why the whole group has apologized by a letter and they are also ready to apologize to Jean in public.
But Jean doesn’t want the apology, she wants to stop such incidence from happening again, so she is wondering what she should do in order to prevent such acts from occurring again.
Stating the problem
What sort of collective action against the subsidiary should be taken in order to prevent such events?
Setting the objectives 1) To find out whom really is the culprit who has caused such a huge loss? 2) List out a number of solutions for the problem 3) Choose the best solution out of the given choices 4) Implement the solution that has been chosen
Area of Consideration
In order to reach a good and less harmful decision, a few areas have to be taken into account before implementing the final decision.