The success of an organization is attributed by effective skills managers exhibit in running the affairs of the organization as they persuade employees to employ efforts and any other necessary resources that make the organization to achieve the desired results. An “effective” manager takes responsibility for ensuring that each individual within his department succeeds and that the team or business unit achieves results. Successful managers require both talent and skills. Management skills can be cultivated, developed and learned. Effective management skills can be developed through training, mentoring, and experience (Profiles International, 2013, 10:15). For the manager to be effective, there are some skills that must be exhibited and practiced in order to enhance organizational performance and these include; leadership and positive attitude skills, ability to manage, planning, delegating, coordinating, communication, team- relationship building, talent developing, problem solving, project management, and financial skills (Harwell, 2009). Elizabeth Best wrote in her 2009 publication of “Effective management skills,” that” effective management skills are now the currency of success. Whether your organization is concerned with business, commerce or industry, it will need managers who have well developed leadership skills, are excellent communicators and also effective strategic thinkers”. This publication will cover the skills the manager needs in order to be effective and how these possessed skills enhances organizational performance. It will also give impetus practical examples on how these skills are enforced and utilized in Zambian firms for instance, telecommunication’s company. 2.0 SKILLS REQUIRED FOR A MANAGER TO BE EFFECTIVE FOR AN ENHANCED ORGANISATIONAL PERFORMANCE Understanding what it takes to be a manager is not always easy. Many people- employers included- think that all it takes is being the person with most seniority or the best people skills. Fact is that to become an effective manager, you need to be efficiently and successfully integrate people and activities in order to meet your team’s needs and organization’s goals. Among the fundamental skills a manager needs according to Sunrise information services (1999-2013), are: “1. TECHNICAL
The manager should be proficient at specific tasks. This in turn helps to provide the credibility or knowledge to persuade people to do certain things. 2. HUMAN
The manager has to know how to work with people.
The manager can see the organization as a whole. In other words, there has to be some knowledge of the organization and what it does and it interacts with other organizations.” Meanwhile, a management expert by the name of Charles Gibbon described the key elements of a quality manager as follows: “1. Possess well- defined goals.
2. Be able to allocate resources according to priorities. 3. Be able to make decisions, act upon them, and accept responsibility for them. 4. Be willing to compromise.
5. Be able to delegate and to depend on subordinates. 6. Be self- motivated and self- controlled. 7. Be able to organize, plan, and communicate for effective use of resources. 8. Maintain good relationships with others. 9. Possess emotional maturity and the internal resources to cope with frustration, disappointment, and stress. 10. Be able to appraise oneself and one’s performance objectively, to admit to being wrong. 11. Expect that one will keep on growing, improve one’s performance, and continue to develop.” (Person 1983, p.334) He further stated that a manager should do the following points in order do well; 1. If not in survival mode, a...
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