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27 Resume Court
Writer, ST 11223
~ Customer Service & Support Professional eager to contribute extensive administrative talents and technical acumen toward supporting a dynamic employer in optimizing bottom-line performance. ~
• Versatile and enthusiastic; quickly adapt to new roles, responsibilities, tasks, technologies/software and environments. • Over a decade of customer service and support experience complimented by exemplary organizational, interpersonal, analytical and communication skills. • Superior multi-tasking capabilities; gracefully balance competing demands and priorities. • Critically analyze, devise, and execute administrative, technical, and operational procedures to eliminate redundancy, streamline procedures, minimize costs, and elevate customer satisfaction. • Leverage abilities in problem solving and conflict resolution to achieve win-win outcomes.
Blue Cross Blue Shield of Florida (BCBCFL), Jacksonville, FL, 2000 to 2009 IT Tech Service Desk / Helpdesk Technician
• Provided efficient and effective technical support to callers via Microsoft Remote Access. • Analyzed and swiftly resolved connectivity issues for providers submitting medical claims through BCBSFL EDI Gateway Portal to Medicare using a dial-up modem connection. • Prepared and submitted diagnostic problem tickets to IT Network Infrastructure Group when needed. • Meticulously verified Medicare transmissions via proprietary GAP software. • Prepared and filed Electronic Trading Partner Agreements for companies to enroll employee group benefit applications online. • Proactively supported Voice Services department by creating, modifying, and deleting voice mail accounts through Procomm and/or Adomo TUI system. • Played an active role in migrating approximately 5,000 voicemail accounts from Procomm...
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