Weekly Reports

Topics: Technical support, Training, Customer service Pages: 5 (370 words) Published: October 1, 2013

WEEKLY PROGRESS REPORT
On-the-Job Training
1st Semester 2013-2014

Student Name: Jan Dennis D. De LeonCourse/Yr: BSIT – 4th Year OJT Site/Company Name: DANASAN Manpower and Mgt. Services
Date Covered: From July 29, 2013 to August 2, 2013 Week #: 3 Duties Performed this week:

* Technical Support
* Customer Service
* Office Works
* Familiarization of IT-Related work of Frims

What new training/s took place this week?

* I was trained how to meet business people
* How to travel and pay bills for the company purposes

What were your major accomplishments based from the Activities in your Training?

* Now, I know how to travel and pay bills
* I know how to face to business partners

PROPOSED ACTIVITIES
ACCOMPLISHMENTS

* Technical Support
* Customer Service
* Office Works
* Familiarization of IT-Related work of Frims
+ Installation of systems and applications software
+ Assisting talents and business partners
+ Hardware Troubleshooting
+ Answering phone calls
+ Send e-mails
+ Print documents
What problems have you encountered this week?

* None at all

How did you overcome or solve those problems?
-

List one or two goals you have set for yourself next week.

* I will be back to assist more agents/coach
* I will be back to meet other business partners

Noted by:

_________________
Sharon D. Danao
Asst. Operation Manager.

PROPOSED TRAINING/ACTIVITY SCHEDULE

Practicum
Activities

How the activities will be performed

Trainer

Date

Time Line

Technical Support

+ Installation of systems and applications software
+ Hardware Troubleshooting
+ Testing devices, pc, amp, headset, microphone etc.

* DANASAN

Sharon Danao
Malou Danao
Gema Yabillo
Mark Danao

Jul 29 – Aug 2 2013

7:00 AM – 12:00 PM
1:00 PM – 6:00 PM

Customer Service

+ Resolving agent/coach concerns
+ Assisting talents and business partners
+ Assure customer’s contentment

* DANASAN

Sharon Danao
Malou Danao
Gema Yabillo
Mark Danao

Jul 29 – Aug 2 2013

7:00 AM – 12:00 PM
1:00 PM – 6:00 PM

Office Support

+ Answering phone calls
+ Write data to papers
+ Send e-mails
+ Print documents
+Encode data

* DANASAN

Sharon Danao
Malou Danao
Gema Yabillo
Mark Danao

Jul 29 – Aug 2 2013

7:00 AM – 12:00 PM
1:00 PM – 6:00 PM

Noted by:

_________________
Sharon D. Danao
Asst. Operation Manager.

WEEKLY ACCOMPLISHMENT REPORT
On-the-Job Training
1st Semester 2013-2014

Student Name: Jan Dennis D. De Leon Course/Yr: 4th Year – BSIT OJT Site/Company Name: DANASAN Manpower and Management Services Date Covered: From July 29, 2013 to August 2, 2013 Week #.: 3

Prepared By: Noted By:
____________________________________
Jan Dennis D. De Leon Sharon D. Danao
OJT Trainee Asst. Operation Manager

Approved By:
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