Week 5 Research Paper

Topics: Sales, Customer service, Selling Pages: 4 (1014 words) Published: November 9, 2014
Week 5 Research Paper
I have been through so many experiences with sales representatives but as well as everyone else in the world who buys goods or services from someone else. You meet different kind of salespeople anywhere where you go. They’re motives can be because they are working on commission meaning their paycheck is reflected on the amount of product or service they sell or they are just trying to be as helpful to you as possible because they like what they do. For whatever, reason it may be the goal is always to find and sell what the consumer wants. I have worked in retail in the past selling coffee for people. I did not have any experience in selling prior to the coffee shop job but the job teaches you how to sell their product. So, I have an idea how the sales representatives are going to be like and the basic structure, which brings me to one of my memorable experiences with a sales representative. I was looking for a present for my girlfriend for our anniversary. I know already that she likes this one particular brand so I went to that store. The usual greeting the moment I got in the store, “Hello, please let us know if there is anything we could help you in.” I looked around the store and stopped at their jewelry case. I have been standing there for about five minutes before a sales representative came up to me. She asked if there was anything she can help me with. I told her why I was there. The sales representative started to ask me a couple of follow up questions such as the time of the anniversary, whether my girlfriend like silver or gold, and the clothes she wears. After, answering all her questions she showed me a couple of necklaces and rings as an idea for a present. I liked all of them but I told her none of those feel right to get. Then, she asked me my feelings towards a particular product and it from there she brought out watches and bracelets. From those questions that was asked from me she pinpointed what I was looking for...

References: 1. Michael Kors, San Francisco, CA June 2014
2. Kays, San Bruno, CA April 2013
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