Week 5 Qnt351
Overview of Ballard Integrated Managed Services
Isaac Joyner, Patty Hunt, Sheri Iannazzo, Tim Smith, Wendy Shanahan
QNT/351 Quantitative Analysis For Business
University of Phoenix
Dr. Charles Lindner
June 6, 2013
Overview of Ballard Integrated Managed Services
Ballard Integrated Managed Services (BIMS) is a nationwide company with headquarters in New York City that provides housekeeping, maintenance, and food service to institutions and corporations on a contractual basis (UOPX, para 2). Barbara Tucker, an employee of BIMS and the general manager of Douglas Medical Center (DMC), has noticed a problem with their employee turnover rate.
Problem
In the past four months, BIMS employee turnover rate has increased to 64% (UOPX Library, para 8). BIMS normal turnover rate is between 55%-60%. The behavior of BIMS support staff within the three divisions has become negative causing an increase in sick time use, non-productive working environment, and complaints from DMC staff. Barbara Tucker has agreed to let the human resources (HR) manager Debbie Horner conduct an employee survey at DMC.
Instrument
The instrument used to collect data from all 449 employees at DMC except upper management was an employee survey (UOPX Library, para 11). The survey was administered anonymously and at-will to 449 employees, and distributed with employee bimonthly paychecks within a six-week time frame. Only 78 responses out of 449 were returned to HR, which is a 17.3% response rate by the employees.
Purpose
The purpose of the survey is to gather qualitative and quantitative data, apply frequency techniques, analyze the data for any correlations and make recommendations to fix the problem (UOPX Library, para 12).
Research Questions There are a total of 14 questions on the employee survey. The purpose of the employee survey is to gather the employee’s opinion on working conditions, quality of training, compensation, hours worked, internal communication within
Isaac Joyner, Patty Hunt, Sheri Iannazzo, Tim Smith, Wendy Shanahan
QNT/351 Quantitative Analysis For Business
University of Phoenix
Dr. Charles Lindner
June 6, 2013
Overview of Ballard Integrated Managed Services
Ballard Integrated Managed Services (BIMS) is a nationwide company with headquarters in New York City that provides housekeeping, maintenance, and food service to institutions and corporations on a contractual basis (UOPX, para 2). Barbara Tucker, an employee of BIMS and the general manager of Douglas Medical Center (DMC), has noticed a problem with their employee turnover rate.
Problem
In the past four months, BIMS employee turnover rate has increased to 64% (UOPX Library, para 8). BIMS normal turnover rate is between 55%-60%. The behavior of BIMS support staff within the three divisions has become negative causing an increase in sick time use, non-productive working environment, and complaints from DMC staff. Barbara Tucker has agreed to let the human resources (HR) manager Debbie Horner conduct an employee survey at DMC.
Instrument
The instrument used to collect data from all 449 employees at DMC except upper management was an employee survey (UOPX Library, para 11). The survey was administered anonymously and at-will to 449 employees, and distributed with employee bimonthly paychecks within a six-week time frame. Only 78 responses out of 449 were returned to HR, which is a 17.3% response rate by the employees.
Purpose
The purpose of the survey is to gather qualitative and quantitative data, apply frequency techniques, analyze the data for any correlations and make recommendations to fix the problem (UOPX Library, para 12).
Research Questions There are a total of 14 questions on the employee survey. The purpose of the employee survey is to gather the employee’s opinion on working conditions, quality of training, compensation, hours worked, internal communication within
References: University of Phoenix Library. (2013). Ballard Integrated Managed Services, Inc. Retrieved at < https://portal.phoenix.edu/classroom/coursematerials/qnt_351/20130523/OSIRIS:38947441>. Lind, D. A., Marchal, W. G., & Wathen, S. A. (2011). Basic statistics for business and economics (7th ed.). New York, NY: McGraw-Hill/Irwin. Easton, V.J., & McColl, J. J. (2013). Presenting data. Retrieved from Statistics Glossary: http://www.stats.gla.ac.uk/steps/glossary/presenting_data.html