Week 5 Qnt351

Topics: Scientific method, Qualitative research, Quantitative research Pages: 6 (1843 words) Published: June 20, 2013
Overview of Ballard Integrated Managed Services
Isaac Joyner, Patty Hunt, Sheri Iannazzo, Tim Smith, Wendy Shanahan QNT/351 Quantitative Analysis For Business
University of Phoenix
Dr. Charles Lindner
June 6, 2013

Overview of Ballard Integrated Managed Services
Ballard Integrated Managed Services (BIMS) is a nationwide company with headquarters in New York City that provides housekeeping, maintenance, and food service to institutions and corporations on a contractual basis (UOPX, para 2). Barbara Tucker, an employee of BIMS and the general manager of Douglas Medical Center (DMC), has noticed a problem with their employee turnover rate. Problem

In the past four months, BIMS employee turnover rate has increased to 64% (UOPX Library, para 8). BIMS normal turnover rate is between 55%-60%. The behavior of BIMS support staff within the three divisions has become negative causing an increase in sick time use, non-productive working environment, and complaints from DMC staff. Barbara Tucker has agreed to let the human resources (HR) manager Debbie Horner conduct an employee survey at DMC. Instrument

The instrument used to collect data from all 449 employees at DMC except upper management was an employee survey (UOPX Library, para 11). The survey was administered anonymously and at-will to 449 employees, and distributed with employee bimonthly paychecks within a six-week time frame. Only 78 responses out of 449 were returned to HR, which is a 17.3% response rate by the employees. Purpose

The purpose of the survey is to gather qualitative and quantitative data, apply frequency techniques, analyze the data for any correlations and make recommendations to fix the problem (UOPX Library, para 12). Research Questions

There are a total of 14 questions on the employee survey. The purpose of the employee survey is to gather the employee’s opinion on working conditions, quality of training, compensation, hours worked, internal communication within the company, fair treatment, and job security (UOPX Library, para 12). Debbie Horner‘s hypothesis is that the employee’s morale has decreased based on employee dissatisfaction with BIMS. Hypothesis

Lind, Marchal, and Wathen (2011) define hypothesis as a “statement about a population parameter subject to verification” (p. 287). Debbie Horner believes that an increase in employee dissatisfaction with BIMS at DMC is why there is an increase in the annual employee turnover rate. In addition to the turnover rate, Debbie believes this dissatisfaction is causing an increase in sick days used, an increase in customer complaints, and an increase of loitering by employees.

Data Collected
A survey was administered to 449 employees at BIMS with the top management excluded. Respondents were anonymous, and participated on a voluntary basis. The survey was distributed with employee paychecks making sure all 449 received the survey. The survey consisted of 10 questions covering topics such as working conditions, shift hours, quality of training, level of compensation, fair treatment, internal company communications, and job security. There were also four demographic questions asking how long employees had worked at the company, if they were a supervisor or manager, what division they worked in, and their gender (UOPX, 2013).

Qualitative and Quantitative
The data collected from the surveys was qualitative and quantitative data. Although 12 of the 14 questions resulted in categorical answers, two were numerical, which makes them quantitative. Question four is “how many times have you called in sick in the last month”, and question B states, “how long have you worked for BIMS” (UOPX, 2013). The answers to both of these questions will result in quantitative data. The other 12 questions will be categorized by how many or what percentage fall into each category based on the respondent’s answers to the question. Central Tendency

Central tendency is the tendency of the...

References: University of Phoenix Library. (2013). Ballard Integrated Managed Services, Inc. Retrieved at < https://portal.phoenix.edu/classroom/coursematerials/qnt_351/20130523/OSIRIS:38947441>.
Lind, D. A., Marchal, W. G., & Wathen, S. A. (2011). Basic statistics for business and economics (7th ed.). New York, NY: McGraw-Hill/Irwin.
Easton, V.J., & McColl, J. J. (2013). Presenting data. Retrieved from Statistics Glossary: http://www.stats.gla.ac.uk/steps/glossary/presenting_data.html
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