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Web Portal Analysis
INF11101 Web Enabled Business

"To what extent are the main cities of Scotland applying quality levels of e-Government portals in their web portals to achieve an effective and efficient communication with their citizens?"

Course Work 1 - Web Portal Analysis

Module Title: Module Leader: Professor: Author: Date: Document: Word Count

Web Enabled Business Dr Colin Smith Peter Cruickshank 40071409 24/02/2012 Course Work 1 - Web Portal Analysis 2008

Web Enabled Business Course Work 1 - Web Portal Analysis

INF11101

CONTENTS
INTRODUCTION LITERATURE REVIEW
What is a Portal? Portal definition ......................................................................................................................... 5 General Portal Classification .................................................................................................. 6 Quality Models for General Portals Customized Quality Model

RESEARCH APPROACH
Research question Analysis Tool Development Sample selection

DATA ANALYSIS CONCLUSION
Recommendations Critical reflection

REFERENCES
Books Journals

BIBLIOGRAPHY

Author: 40071409 Word count: 4488

2/26

Web Enabled Business Course Work 1 - Web Portal Analysis

INF11101

Journals

ANNEXES
Annex A – Customized quality model Annex B – http://www.aberdeencity.gov.uk Annex C – http://www.edinburgh.gov.uk Annex D – http://www.glasgow.gov.uk Annex E – http://uptime.netcraft.com Annex F – http://whois.domaintools.com Aberdeen ................................................................................................................................. 22 Edinburgh................................................................................................................................. 23 Glasgow ................................................................................................................................... 24 Annex G – Alexa ranking and typical visitor behaviour


References: Liu, C., Du, T. & Tsai, H. (2009). A study of the service quality of general portals. Information and Management, 46(1), 52-56. Magoutas, B. & Mentzas, G. (2009). Adaptive evaluation of portal quality: An eGovernment case. PCI 2009 - 13th Panhellenic Conference on Informatics, (Conference Article), 136-140. Magoutas, B., Schmidt, K, Mentzas, G & Stojanovic, L. (2010). An adaptive equestionnaire for measuring user perceived portal quality. International Journal of Human Computer Studies, 68(10), 729-745. Moraga, M.Á., Calero, C. & Piattini, M. (2006). Comparing different quality models for portals. Online Information Review, 30(5), 555-568 Smith, M Yang, Z., Cai, S., Zhou, Z. & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting Web portals. Information and Management, 42(4), 575-589.
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