WalkinClinicCaseStudySolution

IDS 532 Introduction to Operations Management
University Health Services: Walk-in Clinic
We have considered this entire case from the Hospital’s point of view
1. Evaluate the performance of the Walk-in clinic. Are waiting times now acceptable? (20 points)
PRE-TRIAGE:

TRIAGE:

(Process time)= 32.8 min
From sign in to treatment waiting time= 29 mins

(Process time) = 32.8 min
From sign in to treatment waiting time= 29.9 min

(Process time)= 19.4 min
From sign in to treatment waiting time= 49 min

(process time) = 19.4 min
From sign in to treatment waiting time= 40.7 min

(Process time)= 32.8 min for NP
=19.4 min for physician
From sign in to treatment waiting time= 40 min for both
NP and physician

(process time) = 32.8 min for NP
=19.4 min for physician
From sign in to treatment waiting time= 57 min for both NP and physician

The processing time has been reduced in the case of MD’s but not in the case for Nurse Practitioner.
The time taken by any patient for Nurse Practitioner in Pre-Triage stage
= 2+8.5+5+13.5(Average of 7.5 and 19.5)
= 29 minutes
The time taken by any patient for Nurse Practitioner in Triage stage
= 6.7+3.5+4.2+5+8.5+2

= 29.9 minutes
Therefore the time taken by patient in the post-triage= 0.9 minutes= 54 seconds more compared to the time taken by the patients in the Pre-Triage system.
The time taken by patients in Triage by Nurse Practitioner is more compared to Pre-Triage as there is the service of a Triage
Coordinator included in the triage system even though the waiting time has reduced.
Similarly,
The time taken by any patient for Medical Doctor in Pre-Triage
= 2+8.5+5+13.5(Average of 7.5 and 19.5) +10+10
= 49 minutes and, The time taken by any patient for Medical Doctor in Triage
= 2+8.5+5+4.2+3.5+25.2
= 48.4 minutes
Therefore the time taken by patient in post-triage= 0.6 minutes= 36 seconds less compared to the time taken by the patients in the Post-Triage system.
The time taken by patient in post triage is more
The time taken by any