Jean K. Martin
AXIA College of University of Phoenix
There are so many organizational behavior concepts to take into consideration for the success or failure of any organization, business or company. The way these concepts are handled by management and employees will either keep the business open or these same concepts could end up in closure of this same business or organization. Management and employees are the people who will make the "win or lose" situation occur. Communication, motivation, and power and politics are some of the concepts that will cause a business to succeed or fail. Businesses must be competitive to stay alive, or these same businesses will deteriorate and die.
Communication is a must between people (i.e., employees, management, customers, consumers), and companies (i.e., suppliers, vendors, competitors) for a relationship to be established. Wal-Mart has incorporated the importance of listening to customers as a means of identifying the needs and wants of their customers and their employees whether they are internal to the company or external consumers. Wal-Mart knows what their customers want. Competitors are playing catch-up to Wal-Mart's concepts, techniques, and ideas. Wal-Mart opened the first two supercenters in 1988. These two stores were located in Washington, Missouri and Wagner, Ohio. By January 2005, 1,672 supercenters were built and became operational throughout the United States (Lindner, 2005). Over the years, the newer stores were built larger and expanded to handle a wider range of products.
Paul Lindner was the Director of Merchandising for the Daymon Worldwide Inc. who performed many years of research and study on the retail market of private industry. Paul spent most of his working day on the road traveling from store to store gathering retail information. Paul approached hundreds of stores in his travels and spoke to thousands of store
References: Bowers, K. (2006, September 22). Wal-Mart to Cut Drug Prices. WWD: Women 's Wear Daily, 192(62), 19-19. Retrieved December 1, 2007, from Business Source Complete database. BRIDE IN AISLE 5. (2007, July). People, Retrieved December 1, 2007, from Academic Search Premier database. CBS Sunday Morning. (2007, December 2). Retirement of Baby Boomers. New York City: Central Broadcasting Service. Collison, J. (n.d.). Wal-Mart Employee Ideas. Retrieved on December 1, 2007, from http://www.suggestionprogram.biz/walmart.htm Lindner, P. (2005, January 1). 50 Ways to Roll Back Wal-Mart. Daymon Worldwide Design, Stanford, CT. NOW THAT 'S CUSTOMER SERVICE. (2006, December 11). Business Week, Retrieved December 1, 2007, from MasterFILE Premier database. Wal-Mart Provides Health Insurance for More Employees. (2007, November 13). Health Care Market Place. Kaiser Daily Health Policy Report. Retrieved on December 1, 2007, from http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=48828 Wal-Mart To Expand Number Of Employee Health Care Plans, Reduce Premiums For Some Coverage. (2007, September 21). Medical News Today. Retrieved on December 1, 2007, from http://www.medicalnewstoday.com/articles/83075.php