W. Edwards Deming Case Study

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W. Edwards Deming, PhD, was protégé of Stewart. In 1950. He taught statistical process control and the importance of quality to the leading CEOs of Japanese industry. He is credited with providing the foundation for the Japanese quality miracle and resurgence as an economic to improve quality, productivity, and competitive position. He has authored a number of books including Out of the Crisis and Quality. Productivity, and Competitive Position as well as 161 scholarly studies.
14 points of Deming’s
1. Create consistency of purpose with a plan. The objective is constancy of purpose for continuous improvement. Quality, not short-term profit, should be at the heart of organization purpose. Profit will follow when quality becomes the objected
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Institute vigorous education and retraining. Deming emphasizes training, not only in the methods of the specific job but the tools and techniques of quality control, as well as instruction in teamwork and the philosophy of a quality culture.
14. Create a structure in top management that will emphasize the preceding 13 every day. An organization that wants to establish a culture based on quality needs to emphasize the preceding 13 points on a daily basis. This usually requires a transformation in management style and structure. The entire organization must work together to enable a quality culture to succeed.

Juran
Joseph M.Juran, Phd worked at western Electric from 1924 to 1941. There he was exposed to the concepts of Shewhart. Juran traveled to japan in 1954 to teach quality management. He emphasized the necessity for management at all levels to be committed to the quality effort with hands-on involvement. He recommended project improvements based on return on investment to achieve breakthrough results. The Juran Trilogy for managing quality is carried out by the three interrelated processes of planning, control, and improvement. In 1951, the first edition of juran’s Quality Control Handbook was published.
10 steps of improvement are
1. Bulid awareness of apportuities to improve.
2. Set goals for

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