Virtual Workplace

Topics: Communication, Nonverbal communication, Psychology Pages: 2 (642 words) Published: August 13, 2013
Module 5: Virtual Workplace and Listening Skills
Grand Canyon University: MGT-420
August 1, 2013

Module 5: Virtual Workplace and Listening Skills
Communication is broken down into many different parts. The biggest break down is in the areas of verbal and nonverbal communication. This is true of both effective and ineffective communication. Both types of communication can lead to conflict that needs to be resolved. How this conflict is resolved can be dependent on the manager and their use of negotiations between parties. This paper will address some of these concerns about whether communication in the two module five videos was effective or ineffective during the various parts and also how the conflict that was experienced was resolved. Effective Communication

Effective communication is imperative if an organization is to be productive. “Effective communication occurs when the intended meaning of the source and the perceived meaning of the receiver are virtually the same” (Module 5, 2011, p176). Knowing the definition of effective communication is important, being able to understand what it is and how to use it is even more important. In the video “Listening Skills,” Pilar and Miguel do not demonstrate effective communication. From the definition above, Miguel and Pilar were not experiencing the same meaning of the meeting. One (Miguel) perceived the meeting to be the congratulations on his success and the other (Pilar) intended the meeting to be about the budget concerns. In this way, the source and the receiver did not understand the same meaning. However, this changed in the second meeting as Miguel had a shock when he was not getting what he wanted. In this way, both the source (Pilar) and the receiver (Miguel) were experiencing the same meaning of the meeting. The same is true of the “Virtual Workplace” video in the meeting that took place between the source (Ralph) and the receiver (Angela). Angela perceived that Ralph had...

References: Gearhart, C.C., & Bodie, G.D. (2011). Communications Report. Active-Empathic Listening as a General Social Skill: Evidence from Bivariate and Canonical Correlation, 24(2), 86-89. doi: 10.1080/08934215.2011.610731
Module 5. Organizational Behavior and Management (p. 176). Hoboken, NJ: John Wiley & Sons. (2011).
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