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1. Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.
False
2. The internet advertising is growing at a rate of more than 30 percent a year.
False
3. Business processes: include informal work practices
4. Information technology (IT) consist of all of the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed.
False
5. There are two types of outsourcing.
False
6. Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information system productively.
True
7. Which of the following would not be considered part of the implementation phase of problem solving?
Evaluating a selection of software packages for implementing a new business process
8. A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
9. A network requires at least three components and a shared resource.
False
10. An IT infrastructure provides the platform on which the firm can build its information systems.
True
11. Political conflict is an example of the people dimension of business problems.
True
12. UPS’s use of web-based tools that allow customers to embed ups functions such as tracking cost calculations into their own web sites was information systems solution used to achieve customer intimacy.
True
13. Aging hardware and outdated software are examples of the _______ dimension of business problems.
Technology
14. Forensic accounting is used to investigate bankruptcies and contract disputes.
True
15. Computers are only part of an information system.
True
16. One of the most frequent errors in problem solving is: being to judgment
17. The six important business objectives of information technology are: new objectives of information technology are: new

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