Verizon Rollout Plan

To implement the recommended change I would use a 60 to 90 day time line. The reason that I am recommending a long timeline for rollout is due to the fact that Verizon has over 50 vendor office worldwide. All of these vendor offices have already received training on how to handle and care for Verizon customers so the majority of the training is already done. The main reason for a long period of time for the suggested change is to see how the change actually effects the business. While we did do our due diligence in the research section prior reaching the implementation phase we still need to be careful when making changes to processes involving the company. With the two to three month rollout plan we will be able to monitor the ticket resolution