Topics: Sales, Customer service, Value Pages: 2 (360 words) Published: October 16, 2012
When it comes to buying, trading in, and selling a vehicle, one of the well known places that come to mind is CarMax. Not only do they buy, trade, and sell vehicles, but they value the customers and service that they provide to their customers. One of the values that CarMax is known for is their great customer service, their trust worthiness, and their ethical practices. “CarMax is founded on the fundamental principle of integrity, reflected in the way we serve our customers, treat each other, and deliver our products” ( 2012). In this paper, Team C will

Write a 700- to 1,050-word paper in which you analyze the individual values and the organization’s values as reflected by the organization’s plans and actions. Include the following in your paper:  Analyze the origin(s) and subsequent evolution of your personal and workplace values.  Explain how your individual values drive your actions and behaviors, and analyze the alignment between your values and actions and behaviors.  Analyze the degree of alignment between the organization’s stated values and the organization’s actual plans and actions.  Explain the differences and analyze the degree of alignment between your values and the organization’s values as reflected by the organization’s plans and actions.

Our values:
* Customer focus: We go above and beyond to give our customers the best possible retail experience. * Respect: We acknowledge the individuality of our Associates and value their contributions. * Teamwork: We work together in the best interest of CarMax and our customers. * Communication: We share information, exchange ideas, and solicit feedback. * Diversity: We embrace the unique attributes of our Associates and work to ensure everyone feels valued and respected. * Associate development: We give everyone the opportunity to succeed and grow through training, coaching, and mentoring. * Fun: We have fun making car buying fun for customers.

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