Value of Communication Skills in the Workplace

Topics: Communication, Nonverbal communication, Employment Pages: 7 (1919 words) Published: October 15, 2014

The Value of Communication Skills in the Workplace
Athens State University
Organizational Communication (21380)
March 31, 2014

The Value of Communication Skills in the Workplace
The value of communication in the workplace is important. Employers should make employees aware of what is happening within the workplace. Organizing meetings regularly would help to keep a strong flow of communication and a positive attitude toward the company and each other. Enhance Workplace Communication at 24-Hour Operations (2011) is confident that communication can be improved by keeping logs. Using electronic or paper logs would help to point out unwanted problems and correct them as soon as possible.

Technology today has changed our world drastically. According to Timmons (2011) managers who have good communication skills help to create a good working atmosphere. Communication today is mostly made up of texting, emails, and social media leaving face-to-face communication a thing of the past. Technology regarding personal communication should only be used as a quick fix solution providing face-to-face communication is not available at the current time. According to Yuhyung and Kyojik (2011) face-to-face communication and computer-mediated communication differ when group performance is involved.

The effects of face-to-face communication proves to have a more positive outcome in the workplace. Unfortunately in today’s society face-to-face communication in the workplace usually does not happen unless a serious problem has occurred and immediate attention is needed. Brown, Owens, and Bradley (2013) felt cancer patients that are able to continue working need to know how to properly address their employer concerning benefits. The fact that people should be trained on how to properly communicate is surprising because face-to-face communication allows one to be able to clearly express themselves in an understanding way.

Many mistakes have occurred due to the lack of direct communication. Most people especially some older ones have no idea how to communicate using different methods of communication other than face-to-face communication. Making face-to-face communication a priority in the workplace is important and should be used as much as possible. The lack of effective communication in the workplace can sometimes create negative outcomes. Enhance Workplace Communication at 24-Hour Operations (2011) advised workers can be vulnerable to communication breakdown in the workplace due to fatigue, shift changes, and long breaks built into the schedule.

When comparing face-to-face communication to all other forms of communication the outcome is usually all other meaning texting, social media, email, and fax. Using face-to-face communication gives each person the opportunity to ask questions by speaking instead of typing. The majority of the population that use technology methods of communication have no idea of the value of face-to-face communication. Management should join forces to make sure all future plans to communicate in the workplace is done by direct contact instead of technology based contact.

Timmins (2011) suggest that promoting good communication in a clinical setting will ensure competence in a range of skills. Mangers should ensure staff members are skilled and effective communicators. Many forms of communicating in the workplace should be readily available to each employee. With the way communication has changed managers can deliver important information to employees without speaking to them directly. Managers are the first point of contact for the employee but, some managers are not always available to communicate directly with their teams. So, in this case indirect communication is acceptable as long as it is easily understood.

According to Waldeck, Durante, Helmuth, and Marcia (2012) communication in the workplace is important in all kinds of...

References: Brown, R. F., Owens, M., & Bradley, C. (2013). Employee to employer communication skills: Balancing cancer treatment and employment. Psycho-Oncology, 22(2), 426-433. doi:10.1002/pon.2107
Enhance Workplace Communication at 24-Hour Operations. (2011). Professional Safety, 56(11), 21. Retrieved from
Timmins, F. (2011). Managers ' duty to maintain good workplace communications skills. Nursing Management - UK, 18(3), 30-34.
Waldeck, J., Durante, C., Helmuth, B., & Marcia, B. (2012). Communication in a changing world: Contemporary perspectives on business communication competence. Journal of education for business, 87(4), 230-240. doi:10.1080/08832323.2011.608388
Zhang X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722. Retrieved from
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